William Atkins III
Milwaukee
Summary
Reliable Customer Service Operator with background in maintaining high-quality customer relationships. Demonstrated ability to resolve customer issues promptly and professionally, ensuring satisfaction while boosting company reputation. Strengths include active listening, effective communication skills, problem-solving capabilities, and adaptability in fast-paced environments. Notable contributions include improving customer service procedures, leading to increased efficiency and enhanced customer experience. Demonstrative client support specialist known for successfully handling tasks in high-volume setting. Promoting fantastic skills. Great attention to detail and commitment to best-in-class customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automation Technician
Temple Control Systems
Mequon
03.2023 - 01.2025
- Conveyors, Controls, Custom machines
- Control panels, Robotics, Barcode scanning systems
- Custom fabrication, PLC's (programmable Logic Controllers)
- HMI's (Human Machine Interface), WCS Warehouse control system software, Custom Software, Sorting, Etc
Retention Specialist
Spectrum
Milwaukee
06.2018 - 02.2023
- Assist customers in effectively resolving issues using customer friendly language on a variety of concerns: billing, pricing and packaging, availability, equipment changes, escalations, etc
- Mentor new hires and train them in procedures and Spectrum infrastructure to effectively address issues impacting customers
- Consistently and accurately document databases, as required
- Engaged customers to understand their needs and preferences.
- Facilitated training sessions for staff on customer engagement techniques.
- Managed customer inquiries through various communication channels effectively.
Program Coordinator
A- Line (Centene)
West Allis
08.2021 - 01.2022
- Maintained a positive, productive relationship with tenants
- Using my ability to multi-task (listening, documenting, and responding) and navigating various systems and scenarios to provide outstanding and timely resolution and responsiveness to members and providers
- Collaborating with team members to successfully complete important assignments and connecting with members and feeling like you made a difference
Sales & Leasing
Russ Darrow Group
Waukesha
01.2015 - 10.2020
- Show, sell, and lease RAM, Dodge, Chrysler, JEEP, and many other types' vehicles
- Upgrading and upselling accessories
- Calling and networking with customers and potential customers, etc.
- Prospected for new sales and leasing customers via telephone, email and direct mail.
- Generated business plans to define business strategies and tactics for sales and leasing.
- Developed sales plans to target new markets and expand existing customer base.
Education
Computer Science - Associates
ITT Technical Institute
Greenfield, WI07.2016
Skills
- Route driving
- Serving
- Productivity software
- High voltage
- Order processing
- System security
- Google Suite
- Relationship building
- Problem solving
- Conflict resolution
- Strong customer service
- Inbound customer service
- Call center customer service
- Customer service skills
- Customer engagement
- Leasing and sales
- Apparel sales
- Car sales
Certification
Driver's License, Class D
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Automation Technician
Temple Control Systems
03.2023 - 01.2025
Program Coordinator
A- Line (Centene)
08.2021 - 01.2022
Retention Specialist
Spectrum
06.2018 - 02.2023
Sales & Leasing
Russ Darrow Group
01.2015 - 10.2020
Computer Science - Associates
ITT Technical Institute