Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Bacheller

Pasadena

Summary

Self-motivated sales professional and designer offering 11 years of customer service experience, excellent people skills, and great leadership ability. Highly trainable and adaptable, well-rounded, and customer first approach oriented.

Overview

11
11
years of professional experience

Work History

Senior Designer

Floor & Decor
12.2021 - Current
  • Consulted with clients to discover needs and wishes based on project
  • Recommended items based off style, color scheme, and materials that are ideal for project location
  • Adding finishing touches, such as grout and accessories, to complete the look and room(s)
  • Render products into the 3D rendering program Maticad, as well as company visualizer tool, to give a preview as to what the space will look like
  • Follow-up with clients one day after appointment to see if any changes need to be made to quote, or if they're ready to finalize
  • Locate products for clients and make any changes to quotes if product is no longer accessible
  • Work with third party contractors to complete projects.

Barista

Starbucks
07.2022 - Current
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Complied with standards for merchandising, stocking and storing product
  • Maintained regular and consistent attendance and punctuality
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Controlled line and crowd with quick, efficient service
  • Prioritized drink requests while managing interruptions
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Generalist

The Container Store
02.2021 - 12.2021
  • Set appointments with customers for closet design consultations who came through as leads
  • Work with clients and their measurements to design and create a custom space for the perfect solution
  • Lead the sales floor when needed to ensure operations run smooth and tackle any issues with customer first prerogative
  • Processed orders for future pickups of merchandise, closet solutions, and installations of products with efficiency and accuracy
  • Contributed daily sales of closet solutions and general merchandise for clients
  • Partnered with visual specialists to maintain visual maintenance of new campaigns or store layout updates.

Customer Service Representative

GC Services
08.2020 - 12.2020
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Consulted with outside parties to resolve discrepancies and create effective solutions.

Barista

Starbucks
06.2019 - 08.2020
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Complied with standards for merchandising, stocking and storing product
  • Maintained regular and consistent attendance and punctuality
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Controlled line and crowd with quick, efficient service
  • Prioritized drink requests while managing interruptions
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Sales Leader

Pier 1 Imports
01.2018 - 08.2020
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
  • Supervised associates throughout each assigned shift and managed any arising challenges
  • Accomplished consistent sales targets for each shift
  • Completed administrative work such as scheduling, bank deposit and sales reports
  • Engaged with customers in a sincere and friendly manner
  • Stocked and replenished merchandise according to store merchandising layouts
  • Built relationships with customers to increase likelihood of repeat business
  • Recommended merchandise to customers based on their needs and preferences
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Sales Associate

Pier 1 Imports
03.2017 - 01.2018
  • Answered questions regarding store policies and merchandise
  • Organized products on racks and displays with focus on visual appeal and brand standards
  • Helped customers with questions, problems and complaints in person and via telephone
  • Accepted and processed returns
  • Greeted customers and helped locate items based on their needs and preferences
  • Prioritized and accomplished wide range of tasks each shift.

Freight Associate

Pier 1 Imports
12.2016 - 02.2017
  • Maximized space within storage areas by ensuring appropriate stacking of merchandise
  • Ensured that all paperwork is included and completed for incoming shipments
  • Ensured that delivery docks were made ready for receiving and alerted management of incoming shipments
  • Assisted in unloading merchandise from delivery trucks in a safe and efficient manner
  • Picked up incoming stock and delivered materials to designated locations.

Bagger

NAS Jacksonville Commissary
06.2013 - 02.2017
  • Bagged customer purchases while paying mind to industry best practices
  • Engaged with customers in a sincere and friendly manner
  • Greeted customers in a timely fashion while quickly determining their needs
  • Retrieved grocery carts and baskets from lot and various store locations
  • Demonstrated excellent product and store setup knowledge
  • Trained new staff members.

Smoothie Expert

Planet Smoothie
04.2016 - 07.2016
  • Provided friendly and attentive service
  • Described menu items and daily specials to customers
  • Processed payments correctly and promptly
  • Followed all cleanliness and sanitation procedures
  • Prepared smoothies for customers in a timely and efficient way.

Education

Associate of Arts - Visual Arts

College of The Mainland
Texas City, TX

High School Diploma -

Riverside High School
Jacksonville, FL
06.2015

Skills

  • Design Strategy
  • Customer Service
  • Self-Motivated
  • Product Knowledge
  • Inventory Management
  • Complaint Resolution
  • Relationship Building and Management

Accomplishments

  • Sales Associate of the Year - September 2022 (Floor & Decor)
  • Promoted to Senior Designer - March 2023 (Floor & Decor)

Timeline

Barista

Starbucks
07.2022 - Current

Senior Designer

Floor & Decor
12.2021 - Current

Generalist

The Container Store
02.2021 - 12.2021

Customer Service Representative

GC Services
08.2020 - 12.2020

Barista

Starbucks
06.2019 - 08.2020

Sales Leader

Pier 1 Imports
01.2018 - 08.2020

Sales Associate

Pier 1 Imports
03.2017 - 01.2018

Freight Associate

Pier 1 Imports
12.2016 - 02.2017

Smoothie Expert

Planet Smoothie
04.2016 - 07.2016

Bagger

NAS Jacksonville Commissary
06.2013 - 02.2017

Associate of Arts - Visual Arts

College of The Mainland

High School Diploma -

Riverside High School

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William Bacheller