William Backus
Woodland,WA
Summary
Proven leader in social services, notably with Hudsons Bay Health and Rehab, where innovative policy development and effective crisis intervention enhanced client self-sufficiency and satisfaction. Skilled in case management and interdisciplinary collaboration, my approach significantly improves service delivery outcomes. Demonstrates exceptional problem-solving abilities and a commitment to professional development.
Overview
27
27
years of professional experience
Work History
Case Manager
Bridging Care
08.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Director of Social Services
Hudsons Bay Health and Rehab
03.2023 - 08.2023
- Conducted monthly audits analyzing company quality indicators.
- Evaluated program effectiveness using performance metrics, identifying areas for improvement and implementing necessary changes.
- Collaborated with department managers to correct and improve services.
- Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Developed department policies and procedures adhering to quality and performance measures.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
Director of Social Services
Woodland Care Center
08.2022 - 04.2023
- Attended education opportunities and created in-service training alliances to meet mission of organization.
- Constructed short- and long-term planning to improve client programs.
- Cultivated relationships with key stakeholders including government officials and other agencies that further supported our mission and enhanced overall impact.
- Collaborated with department managers to correct and improve services.
- Fostered an inclusive environment where diverse perspectives were valued when creating solutions tailored to individual client needs.
- Evaluated program effectiveness using performance metrics, identifying areas for improvement and implementing necessary changes.
- Streamlined internal processes for more efficient delivery of social services to clients in need.
- Led performance improvement projects based on QAPI efforts.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Developed department policies and procedures adhering to quality and performance measures.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Educated families and community members about domestic violence and impact on children.
- Referred families to shelters, legal resources, and educational programs.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Partnered with local organizations to expand access to social and community services.
Director of Social Services
Avamere Rehabilitation of Cascade Park
09.2013 - 08.2022
- Conducted monthly audits analyzing company quality indicators.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Promoted a culture of continuous improvement among staff members, inspiring them to consistently raise the bar in their work.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Attended education opportunities and created in-service training alliances to meet mission of organization.
- Delegated authority and responsibility to department personnel.
- Constructed short- and long-term planning to improve client programs.
- Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.
- Collaborated with department managers to correct and improve services.
- Leveraged technology advancements to enhance service delivery methods and improve information accessibility for both clients and staff members alike.
- Fostered an inclusive environment where diverse perspectives were valued when creating solutions tailored to individual client needs.
- Evaluated program effectiveness using performance metrics, identifying areas for improvement and implementing necessary changes.
- Streamlined internal processes for more efficient delivery of social services to clients in need.
- Led performance improvement projects based on QAPI efforts.
- Created staff work assignments and monitored activity for efficient follow through.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Developed a high-performing team of social workers, driving excellence in service delivery and client outcomes.
- Communicated performance survey results to administrators formulating corrective action plan.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Evaluated service note content for description representative of clients' response to specified services.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Enhanced staff performance through comprehensive training and professional development initiatives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Educated families and community members about domestic violence and impact on children.
- Referred families to shelters, legal resources, and educational programs.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Monitored program performance and outcomes for successful delivery of services.
Housing Department Manager
Lower Columbia CAP
04.2013 - 04.2015
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Supported clients and families with empathy and compassion during difficult times.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Advocated for clients to assure respected rights and wishes.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Increased public awareness of social issues and resources available through effective community engagement initiatives.
- Improved client access to community resources with thorough needs assessments and effective referral processes.
- Guided clients through navigation of legal and healthcare systems, improving their access to necessary services.
- Conducted home visits to assess clients' home environment and provide support.
- Developed and maintained strong relationships with community resources for successful referrals.
INTENSIVE OUTPATIENT CASE MANAGER
COMMUNITY SERVICES NORTHWEST
02.2009 - 04.2013
- Ensured compliance with regulatory requirements by staying current on industry standards and consistently following established guidelines for outpatient case management.
- Coordinated multidisciplinary care for patients, ensuring consistent and comprehensive treatment across all aspects of their healthcare journey.
- Streamlined case management processes by maintaining accurate documentation and regularly updating electronic medical records.
- Maintained a high level of professional competency by participating in ongoing training and development opportunities within the field of case management.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Maintained thorough documentation of offender progress, ensuring accurate reporting and data analysis.
- Created a safe environment that encouraged open communication between the offender and the coordinator.
- Managed caseloads efficiently, ensuring timely completion of required tasks and optimal service delivery to clients.
- Built strong relationships with community resources, improving access to necessary support services for offenders.
- Worked closely with probation officers to ensure compliance with court-ordered conditions.
- Enhanced offender rehabilitation by developing and implementing comprehensive treatment plans.
- Provided crisis intervention services when needed, addressing immediate issues and preventing further escalation.
- Reduced recidivism rates by providing targeted counseling and support services for offenders.
- Established clear boundaries and expectations within the rehabilitative process.
- Coordinated employment opportunities for offenders, increasing their chances of successful re-entry into society.
CRISIS TEAM CASE MANAGER
SEQUIOA MENTAL HEALTH SERVICES
10.2006 - 07.2008
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Maintained thorough documentation of offender progress, ensuring accurate reporting and data analysis.
- Created a safe environment that encouraged open communication between the offender and the coordinator.
- Managed caseloads efficiently, ensuring timely completion of required tasks and optimal service delivery to clients.
- Built strong relationships with community resources, improving access to necessary support services for offenders.
- Conducted assessments to determine offender risk levels, tailoring interventions accordingly.
- Worked closely with probation officers to ensure compliance with court-ordered conditions.
- Provided crisis intervention services when needed, addressing immediate issues and preventing further escalation.
- Reduced recidivism rates by providing targeted counseling and support services for offenders.
- Established clear boundaries and expectations within the rehabilitative process.
- Assisted offenders in connecting with support networks such as family members or mentors to aid in their transition back into society.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Supported clients' emotional and psychological well-being through provision of counseling and support groups.
- Advocated for client rights and services, resulting in increased access to necessary support and resources.
- Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
- Educated clients and families on mental health, wellness and recovery topics.
- Collaborated with other professionals to plan and coordinate care for clients.
Group Home Supervisor
BETHPAGE MISSION, SUE CHRISTIANS
04.1997 - 03.2005
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Streamlined daily operations with efficient scheduling, task delegation, and resource allocation.
- Resolved conflicts between residents effectively using de-escalation techniques while maintaining a calm demeanor in stressful situations.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Improved staff performance by providing ongoing training, coaching, and mentoring.
- Assessed resident needs regularly to ensure appropriate levels of care were provided consistently throughout their stay at the group home.
- Promoted resident independence by offering guidance on daily living skills and goalsetting.
- Implemented behavior management strategies for positive outcomes in challenging situations.
- Ensured a safe and nurturing environment for group home residents through careful supervision and monitoring.
- Updated safety protocols in accordance with evolving industry standards, ensuring continued protection of all group home members from potential hazards or incidents.
- Coordinated recreational activities that promoted socialization, physical health, and mental well-being among group home members.
- Monitored resident medication administration for accuracy, adhering strictly to prescribed schedules and dosages for optimal health outcomes.
- Facilitated communication between residents, families, and community agencies to provide comprehensive support services.
- Safeguarded residents'' privacy rights while maintaining open lines of communication with family members about progress updates and concerns as necessary.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Offered learning opportunities to help residents develop important life skills.
- Assisted residents with basic hygiene and healthcare needs.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with community members to develop and implement service initiatives.
Education
GED -
Clackamas Community College
Oregon City, OR07.1992
Skills
- Staff education and training
- Records Management
- Case Management
- Client Advocacy
- Documentation proficiency
- Needs Assessment
- Care Coordination
- Home Visits and Inspections
- Social Work
- Resource Identification
- Crisis Intervention
- Community Resources
- Positive Attitude
- Problem-Solving
- Relationship Building
- Interdisciplinary Collaboration
- Court Mandated Reporter
- Regulatory Compliance
- Time management abilities
- Attention to Detail
- Teamwork and Collaboration
- Professional Demeanor
- Reliability
- Self Motivation
- Active Listening
- Task Prioritization
Timeline
Case Manager
Bridging Care
08.2023 - Current
Director of Social Services
Hudsons Bay Health and Rehab
03.2023 - 08.2023
Director of Social Services
Woodland Care Center
08.2022 - 04.2023
Director of Social Services
Avamere Rehabilitation of Cascade Park
09.2013 - 08.2022
Housing Department Manager
Lower Columbia CAP
04.2013 - 04.2015
INTENSIVE OUTPATIENT CASE MANAGER
COMMUNITY SERVICES NORTHWEST
02.2009 - 04.2013
CRISIS TEAM CASE MANAGER
SEQUIOA MENTAL HEALTH SERVICES
10.2006 - 07.2008
Group Home Supervisor
BETHPAGE MISSION, SUE CHRISTIANS
04.1997 - 03.2005
GED -
Clackamas Community College
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