Summary
Overview
Work History
Skills
Certification
Timeline
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William Badge

Manchester,NH

Summary

Architectural Services Consultant at Allegion with a proven track record in strategic account management and client relationship building. Expert in project management and compliance assurance, delivering creative solutions that enhance customer satisfaction. Recognized for implementing effective training programs and fostering collaboration, driving significant improvements in operational performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Architectural Services Consultant

Allegion
11.2020 - Current
  • Strategic Account Management: Create and manage strategic objectives for target accounts, ensuring alignment with company goals.
  • Project Management: Oversee hardware coordination for projects from the design phase through to substantial completion, ensuring adherence to established schedules.
  • Brand Promotion: Actively promote Allegion brands and architectural services to enhance market presence.
  • Collaboration and Education: Work closely with the business development team to deliver architectural education through Lunch and Learns, AIA conventions/trade shows, and industry networking events.
  • Specification Procurement: Leverage industry knowledge and networks to secure project specification opportunities.
  • Design Collaboration: Collaborate with architects, building owners, and contractors to derive door hardware design intent solutions for all project openings.
  • Documentation Development: Develop comprehensive door hardware design intent documentation for both mechanical and access-controlled openings, supporting the work of full-time spec writers.
  • Compliance Assurance: Ensure that door hardware design solutions comply with applicable building codes and industry standards.
  • Consulting Agreements: Utilize relationships and industry expertise to initiate architectural consulting agreements with firms.
  • Sales Collaboration: Collaborate closely with Allegion service area sales team members, including end-user reps, subject matter experts, and distribution reps, to convert written specifications into revenue from hardware sales.
  • Project Tracking: Track project status monthly, report findings to the sales team at monthly project tracking meetings and follow up on assigned action items.
  • Market Adaptation: Maintain excellent industry and competitor product knowledge by reviewing market data and adapting to changes in the marketplace.

Masterkey Specialist

Allegion
06.2014 - 11.2020
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Create and manage key systems of vary complexities.

Technical Support Representative II

Allegion
08.2010 - 11.2020
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Sales Support Representative

Allegion
01.2006 - 07.2010
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Monitored competitor activities to help identify opportunities for growth in the market share.
  • Performed data entry for sales figures, metrics and other customer data.
  • Implemented inventory control measures, reducing stock discrepancies and optimizing warehouse operations.

Skills

  • Client relationship building
  • Collaborative mindset
  • Creative solutions
  • Business analysis
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Excellent communication
  • Computer skills
  • Conflict resolution
  • Product training

Certification

CFDAI

DHT

CSI

Timeline

Architectural Services Consultant

Allegion
11.2020 - Current

Masterkey Specialist

Allegion
06.2014 - 11.2020

Technical Support Representative II

Allegion
08.2010 - 11.2020

Sales Support Representative

Allegion
01.2006 - 07.2010

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William Badge