William Bailey
Benson,North Carolina
Summary
Motivated professional with articulate communication skills and strong focus on delivering excellent customer service. Resourceful candidate experienced in warehouse operations, preventative maintenance, and customer service. Known for being a fast learner, able to quickly comprehend, adapt, and follow instructions. Possesses strong problem-solving and time management skills. Detail-oriented individual with strong background in handling customer inquiries, managing inventory and performing general repairs. Proven track record of working effectively with minimal supervision. Excellent interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
Motor Pool Maintenance
US ARMY
01.2017 - 01.2020
- Ensure proper maintenance and repair of Army vehicles and equipment
- Disassembled defective machines or equipment in order to diagnose mechanical problems.
- Conducted regular preventive maintenance procedures on facility machinery and equipment.
- Maintained accurate records of maintenance activities in accordance with company policies.
- Troubleshot electrical systems and components to identify issues and solutions.
- Performed routine maintenance, such as inspecting drives, motors, and belts, checking fluid levels, replacing filters, and doing other preventive maintenance actions.
Automated Logistic Specialist (Parts Handler)
82nd Airborne Division
01.2019 - 06.2020
- Utilize automated systems to track and manage inventory efficiently, ensuring timely delivery of supplies and equipment to support operational readiness
- Managed workflow processes, ensuring deadlines were met within budget constraints.
- Utilized problem solving techniques to resolve conflicts between departments.
- Assisted in troubleshooting and resolving safety, service and operational issues.
- Utilized tools to analyze data and recommend solutions.
- Facilitated meetings with internal teams to ensure objectives were met.
Maintenance Technician
Vectrus
01.2020 - 10.2021
- Operated forklifts to safely move heavy materials throughout the facility; operated hoists to lift large loads when necessary.
- Used hand tools, power tools and man-lifts at variety of heights to cover equipment needs.
- Performed regular inspections of industrial machines, equipment, and components to support proper functioning.
- Repaired pumps, motors, valves, compressors, conveyors, pneumatic systems, hydraulics systems and other related equipment.
- Performed preventative maintenance on industrial machinery and equipment; troubleshot issues, replaced parts, and adjusted settings to ensure optimal performance.
- Recorded and completed maintenance reports and service records.
Customer Support Representative (Seasonal)
Best Buy Geek Squad
11.2020 - 02.2021
- Provide technical support and troubleshooting assistance to customers on a wide range of consumer electronics and software productsProvide technical support and troubleshooting assistance to customers on a wide range of consumer electronics and software products
- Provided exceptional customer service to internal and external customers, resolving inquiries in a timely manner.
- Tracked customer feedback trends to improve the overall customer experience.
- Identified opportunities for continuous improvement to enhance department and company performance.
- Utilized problem-solving skills to identify root causes of customer issues and develop solutions for resolution.
- Collaborated with internal teams to gather information and resolve customer issues.
Service Technician
Storopack
01.2021 - 02.2024
- Serviced and repaired equipment and machinery in the logistics/procurement industry
- Serviced and repaired equipment and machinery in the logistics/procurement industry
- Replaced worn-out components with genuine parts for optimal performance of the system.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Communicated with management and other team members to provide detailed reports and updates on assignments.
- Troubleshot and repaired various electronic systems to resolve customer issues.
- Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments.
Zone Maintenance Worker
Duke University
04.2024 - Current
- Replaced faulty light bulbs and ballasts; identified problems with lighting circuits.
- Cleaned air vents and replaced filter to facilitate proper air flow.
- Performed preventive maintenance and minor repairs on a variety of mechanical equipment and systems in accordance with established procedures.
- Installed plumbing fixtures such as sinks, toilets, water heaters, boilers, and other related components.
- Aided in repair and maintenance of machines, mechanical equipment, and building structures.
- Recorded type and cost of maintenance and repair work.
(Volunteer) Youth Coach
i9 Sports
10.2022 - Current
- Develop and implement innovative training drills and exercises to improve the athletes' skills and performance
(Volunteer) Youth Coach
N Zone Sports
09.2021 - 06.2022
- Developed and implemented innovative coaching strategies to enhance the skills and performance of youth athletes
(Volunteer) Intramural Coach
US Army
01.2018 - 06.2020
- Developed and implemented a comprehensive intramural sports program to promote physical fitness and morale within the military community
Site Manager
I9 Sports Organization
07.2023 - Current
- Supervised workers during their shifts in order to ensure that tasks were completed according to standards.
- Directed site activities to foster smooth and efficient operations.
- Identified opportunities to increase efficiency of on-site operations.
- Maintained accurate records of all activities related to job sites, such as labor hours worked and materials used.
- Resolved conflicts between employees quickly by actively listening to both sides of an issue and finding mutually beneficial solutions.
- Planned and developed work schedules to deliver adequate service.
Education
Fayetteville Technical Community College
05.2021
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CENTRAL CAROLINA COMMUNITY COLLEGE
Sanford, NC01.2017
Skills
Equipment maintenance and repair
Work Order Management
Preventive Maintenance
Deadline Management
Technical Writing
Time Management
Hobbies and Interests
I'm a Volunteer Head Coach for Youth Sports with a passion for football and basketball. I love to spend my free time at my local YMCA, watching NFL games or playing online sports games, and spending time with my family. US Army veteran looking to be around good energy.
Hobbies
I'm a Volunteer Head Coach for Youth Sports with a passion for football and basketball. I love to spend my free time at my local YMCA, watching NFL games or playing online sports games, and spending time with my family. US Army veteran looking to be around positive influences
Timeline
Zone Maintenance Worker
Duke University
04.2024 - Current
Site Manager
I9 Sports Organization
07.2023 - Current
(Volunteer) Youth Coach
i9 Sports
10.2022 - Current
(Volunteer) Youth Coach
N Zone Sports
09.2021 - 06.2022
Service Technician
Storopack
01.2021 - 02.2024
Customer Support Representative (Seasonal)
Best Buy Geek Squad
11.2020 - 02.2021
Maintenance Technician
Vectrus
01.2020 - 10.2021
Automated Logistic Specialist (Parts Handler)
82nd Airborne Division
01.2019 - 06.2020
(Volunteer) Intramural Coach
US Army
01.2018 - 06.2020
Motor Pool Maintenance
US ARMY
01.2017 - 01.2020
Fayetteville Technical Community College
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CENTRAL CAROLINA COMMUNITY COLLEGE
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