William Baker
Desert Hot Springs,CA
Summary
Accomplished professional with a proven track record in customer service excellence and problem-solving, honed across roles from Night Auditor at Sam’s Town Goldriver to Compliance Manager at Dana Capital. Expert in compliance monitoring and employee supervision, consistently achieving operational efficiency and enhancing customer satisfaction. Skilled in leveraging teamwork and attention to detail to surpass goals.
Overview
35
35
years of professional experience
Work History
Driver
Uber And Lyft
02.2016 - Current
- picked and dropped off passengers at designated locations safely.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations and company policy.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times. Organization and multitasking are very important.
- Provided exceptional customer service by instantly determining whom you are picking up.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information for positive experiences. Tourist like it when you show them where Bob Hope's house is on the hill. Although you leave out the part that they really never lived in the house because his wife Dolores preferred the country club instead.
- Navigated challenging weather conditions safely while maintaining
Office Manager
Certified Measurement Services
03.2005 - 05.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records using Peachtree software system which included the banking and payroll, payable/receivables.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust.
- Communicate with the managers and owner in the company in any problems solving that need to be done.
Compliance Manager
Dana Capital (mortgage Broker)
01.2001 - 05.2005
- Reviewed loan documents from our corporate office while managing 6-8 employees.
- My department processes around 100 loans daily looking for fraud and mistakes.
- We processed all the broker funds as we were in 48 different states.
Funding Manager
Castleview Home Loans
01.1999 - 01.2004
- Started out as a loan document stacker.
- Moved quickly to a loan funder then the manager of the entire department.
- Worked with loan agents, processors, title, escrow and different insurance companies.
- We had our own warehouse bank that I funded the loans through.
- Although funding someone's home loan was important for they can get their keys, it was my responsibility to get the loan purchased by the investors.
Night Auditor
Sam’s Town Goldriver
03.1990 - 03.1995
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue. We had 1003 rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Coordinated with housekeeping and mamaintenance staff to address any overnight room maintenance requests or special accommodations needed.
Education
High School Diploma -
El Dorado High School
Placentia, CA06-1980
Skills
- Time management
- Customer service
- Problem-solving
- Payroll processing
- Bookkeeping
- Mail handling
- Employee supervision
- Compliance monitoring
- Cash handling
- Customer service excellence
- Resolving issues
- Guest relations
- Decision-making
- Account reconciliation
- Microsoft office
- Teamwork
- Attention to detail
- Multitasking
- Front desk operations
- Reliability
Timeline
Driver
Uber And Lyft
02.2016 - Current
Office Manager
Certified Measurement Services
03.2005 - 05.2016
Compliance Manager
Dana Capital (mortgage Broker)
01.2001 - 05.2005
Funding Manager
Castleview Home Loans
01.1999 - 01.2004
Night Auditor
Sam’s Town Goldriver
03.1990 - 03.1995
High School Diploma -
El Dorado High School
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