Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Top Regional Salesperson
Generic

William Baker

Tampa

Summary

Dynamic and detail-oriented professional with a strong foundation in client support and effective time management, honed at Brinks Home Security. Proven ability to enhance customer satisfaction through active listening and cross-functional collaboration, while consistently achieving project goals. Quick learner adept at leveraging technology to streamline processes and improve outcomes. Able to perform at above average pace under deadline. Multi-faceted abilities creating desirability in several different employee positions. Able to start at any position to fill any employer needs.

Overview

12
12
years of professional experience

Work History

Full Time HCC Nursing Program Student

Hillsborough Community College - Dale Mabry Campus
11.2024 - Current
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
  • Completed rigorous readings as directed to support unit learning goals.
  • Utilized professor office hours to clarify topics needing elaboration.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Collaborated with colleagues to share best practices and improve overall teaching effectiveness in the department.
  • Boosted team morale and productivity with regular motivational meetings and feedback sessions.
  • Optimized lab setup procedures, reducing preparation time for experiments.
  • Improved student engagement with interactive learning techniques.

Cashier/Retail Sales Associate

Salvation Army Family Store
05.2024 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Increased sales of promotional items by informing customers about current offers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced shopping experience, provided product information and location assistance.
  • Reduced processing errors by meticulously following transaction procedures.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Security Sales Consultant

Brinks Home Security
03.2020 - 04.2021
  • Provided expert advice on security best practices, helping clients make informed decisions that improved their safety measures.
  • Leveraged CRM tools proficiently to manage client information and monitor sales progress.
  • Identified new business opportunities within existing accounts, leading to increased revenue generation.
  • Delivered compelling product demonstrations, showcasing the benefits and features of various security solutions.

Floor Layer

Hampton Flooring
01.2014 - 02.2020
  • Maintained up-to-date knowledge of industry trends, incorporating innovative techniques and materials into daily operations when applicable.
  • Expanded professional knowledge through regular participation in industry training programs and workshops related to floor laying techniques and best practices.
  • Streamlined workflow for teammates by effectively organizing tools and materials needed for each task at hand.
  • Boosted productivity levels through effective time management strategies allowing for the completion of additional projects within tight deadlines .
  • Served as an approachable point of contact for clients seeking guidance or recommendations regarding floor maintenance after installation.
  • Strengthened relationships with clients by providing exceptional communication throughout the entire project process.
  • Contributed to customer satisfaction by addressing any concerns or issues promptly and professionally.
  • Showcased versatility in flooring skills by working with a variety of materials such as carpet, tile, hardwood, and laminate.
  • Increased project efficiency by accurately measuring, cutting, and installing floor materials in a timely manner.
  • Ensured long-lasting installations by properly preparing and leveling subfloors before beginning work.
  • Enhanced workplace safety by consistently maintaining clean and organized work areas.
  • Collaborated with team members to complete large-scale flooring projects on time and within budget.
  • Provided reliable support to colleagues during peak times or complex projects to ensure a smooth workflow and timely delivery.

Education

No Degree - Business Administration

Illinois State University
Normal, IL

No Degree - Computer Programming

Illinois Central College
East Peoria, IL

No Degree - Culinary Arts

Illinois Central College
Peoria

No Degree - AS Nursing

Hillsborough Community College
Tampa, FL
07-2027

High School Diploma -

Pekin Community High School
Pekin, IL
05-1994

Skills

  • Quick learner
  • Constructive mindset
  • Effective time management
  • Meticulous attention to specifics
  • Cross-functional collaboration
  • Consistently punctual
  • Effective listening
  • Active learning
  • Computer skills
  • Energetic and enthusiastic
  • Client support
  • Fundamental mathematics

Accomplishments

  • Achieved higher marks by introducing hand written notes for testing tasks.

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Cooking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Enjoy participating at my local gym for overall physical and mental well-being
  • DIY and Home Improvement
  • I like working with my hands and fixing things
  • Offering time and support to shelters for the homeless, women, and animals
  • Gym Workouts
  • I participate in low-impact exercises to strengthen core muscles
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Playing Sports
  • Animal Care
  • Animal Welfare Advocacy
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • I like trying new recipes and food trends
  • Adventure Travel
  • Sustainable Tech Innovations
  • Environmental Stewardship
  • Outdoor Recreation
  • Watching Movies and TV Shows
  • Reading
  • Historical Exploration

Timeline

Full Time HCC Nursing Program Student

Hillsborough Community College - Dale Mabry Campus
11.2024 - Current

Cashier/Retail Sales Associate

Salvation Army Family Store
05.2024 - 05.2025

Security Sales Consultant

Brinks Home Security
03.2020 - 04.2021

Floor Layer

Hampton Flooring
01.2014 - 02.2020

No Degree - Business Administration

Illinois State University

No Degree - Computer Programming

Illinois Central College

No Degree - Culinary Arts

Illinois Central College

No Degree - AS Nursing

Hillsborough Community College

High School Diploma -

Pekin Community High School

Top Regional Salesperson

Over a period of 5 years from 2006-2011, I was considered a top-level sales manager for Kirby Commercial Vacuum systems in the Midwest. Consistently at or near the top of rankings winning many prizes from worldly vacations to Rolex watches to Vehicles.

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