William Baldridge
Miami
Summary
Dynamic professional with extensive experience in operations management and customer relations, notably as Owner of Baldridge Mediation Service, LLC. Proven track record in enhancing client satisfaction through tailored mediation strategies and effective communication. Skilled in relationship building and staff management, fostering collaboration and achieving optimal outcomes in diverse environments.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Owner
Baldridge Mediation Service, LLC
05.2021 - Current
- Facilitated conflict resolution through structured mediation sessions, enhancing communication between parties.
- Developed customized mediation strategies tailored to client needs, improving satisfaction and outcomes.
- Managed all aspects of business operations, ensuring compliance with industry regulations and standards.
- Trained and mentored new mediators, fostering a collaborative and supportive working environment.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with clients and stakeholders, promoting trust and ongoing collaboration.
Transportation Specialist/Terminal Manager
Food Express Inc.
10.2021 - 06.2022
- Coordinated logistics and transportation schedules to optimize delivery efficiency.
- Analyzed shipping data to identify patterns and improve route planning.
- Collaborated with vendors to ensure compliance with safety regulations and standards.
- Developed training materials for new team members on transportation protocols.
- Streamlined communication between departments to enhance operational workflow.
- Evaluated performance metrics to drive continuous improvement initiatives in transportation operations.
- Coordinated schedules and communicated changes to customers.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Worked with service providers to resolve issues and correct delays.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
Plumber
Six Flags Magic Mountain & Hurricane Harbor
09.1987 - 09.1990
- Installed, repaired, and maintained plumbing systems across park facilities.
- Conducted routine inspections to identify leaks and ensure system integrity.
- Collaborated with maintenance teams to resolve plumbing emergencies promptly.
- Trained junior plumbers on safety protocols and efficient repair techniques.
- Streamlined workflow processes to enhance team productivity during peak seasons.
- Implemented preventive maintenance schedules for all plumbing fixtures and systems.
- Led troubleshooting efforts for complex plumbing issues, ensuring minimal downtime.
- Repaired plumbing systems, components, and equipment.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
Correctional Officer/Clothing Supervisor
Federal Prison System
02.1981 - 05.1987
- Supervised inmate activities, ensuring compliance with safety and security regulations.
- Conducted regular inspections of facilities to maintain safety standards and identify potential hazards.
- Responded promptly to emergency situations, utilizing crisis intervention techniques to maintain order.
- Collaborated with multidisciplinary teams to develop rehabilitation programs for inmates, promoting positive behavior changes.
- Monitored inmate behavior through surveillance equipment, documenting incidents for further review and action.
- Implemented conflict resolution strategies, effectively de-escalating potentially volatile situations within the facility.
- Developed and maintained accurate records of inmate conduct and disciplinary actions for compliance audits.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Marine Corp
Federal Government
04.1976 - 04.1979
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Master of Arts - Law
Regent University School of Law
Virginia Beach, VA12-2020
Bachelor of Science - Human Services
University of Phoenix
Los Angeles, CA11-2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Staff management
- Staff hiring
- Negotiation
Certification
Supreme Court of Florida certified Family & Circuit Mediator June 2022 to present.
Certificate in Elder Law Mediation and Shared Family Decision Making Training Program October, 2022
Certificate in Elder Justice Initiative on Eldercaring Coordination/Eldercaring Coordinator Training December, 2022
Timeline
Transportation Specialist/Terminal Manager
Food Express Inc.
10.2021 - 06.2022
Owner
Baldridge Mediation Service, LLC
05.2021 - Current
Plumber
Six Flags Magic Mountain & Hurricane Harbor
09.1987 - 09.1990
Correctional Officer/Clothing Supervisor
Federal Prison System
02.1981 - 05.1987
Marine Corp
Federal Government
04.1976 - 04.1979
Master of Arts - Law
Regent University School of Law
Bachelor of Science - Human Services
University of Phoenix