Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Bales

Talbott,TN

Summary

Skilled in customer relations and database maintenance, I enhanced service efficiency at United Medical by implementing innovative home health solutions. At Tuff Torq Corporation, I honed my precision in CNC machining, contributing to production excellence. Known for exceptional organizational skills, I consistently improved client satisfaction and operational productivity, demonstrating a proven track record in both technical and interpersonal achievements.

Overview

31
31
years of professional experience

Work History

Service Representative

United Medical
08.2021 - 02.2025

Implemented multiple home health solutions featuring oxygen systems.

Troubleshooting equipment problems with patients over phone and in person.

Maintaining equipment.

Interacting with clients and maintaining service records.

Customer Service Professional

Rocket Top Harley Davidson
08.2018 - 08.2021

Interact with people in a friendly manner. Interpret customer requests and tech recommendations. Ability to break down complicated automotive or industry topics into understandable advice for customer understanding. Understanding of mechanics and the ability to identify appropriate repairs for vehicle problems.

Service Writer

Colboch Harley Davidson
07.2015 - 08.2018

Provide customer service from intake to release of vehicle.

Listen to customer description and assess the vehicle to determine best repair plan.

Advise the customer on repair cost.

Maintain customer records by keeping files organized.

Communicate with part sellers and technicians to make sure everything needed was on hand.

CNC Machinist

Tuff Torq Corporation
05.1994 - 06.2014

Create machine parts using precision equipment.

Setup, adjust and maintain all equipment.

Setup and manage CNC machines to preform different jobs including drilling, grinding and milling.

Translate engineering drawings and requirements into dimensions for production.

Record all machine actions by completing production and quality logs.

Use of fork lift for relocating products.

Education

Auto Technician, Welding Technician - Auto, Welding And Machining

TCAT
Morristown TN
05.1994

Skills

  • Customer support
  • Customer relations
  • Database maintenance
  • Organization

Timeline

Service Representative

United Medical
08.2021 - 02.2025

Customer Service Professional

Rocket Top Harley Davidson
08.2018 - 08.2021

Service Writer

Colboch Harley Davidson
07.2015 - 08.2018

CNC Machinist

Tuff Torq Corporation
05.1994 - 06.2014

Auto Technician, Welding Technician - Auto, Welding And Machining

TCAT
William Bales