William Ballard
Dispatcher
Blackfoot,ID
Summary
Hardworking Lead Dispatcher offering six+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet and security dispatch.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Transit Dispatcher
Fort Hall Transit
Fort Hall, ID
03.2022 - Current
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Went sixty days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Directed dispatching, routing and tracking of 6 fleet vehicles.
- Sent out drivers to assist 12-15 hourly callers based on locations, needs and worker availability.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
TA Backroom Stocker
Walmart
Blackfoot, ID
06.2021 - 12.2021
- Maintained orderly stockroom for ease of retrieval.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Received incoming merchandise and stored in correct stock locations.
- Distributed items orders via store's website.
- Performed weekly inventory counts to verify stock levels.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Safely and securely loaded items to prevent damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes.
Manufacturing Operator
Amy's Kitchen
Pocatello, ID
09.2019 - 02.2020
- Inspected products and machines to maintain quality and efficiency.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Organized work to meet demanding production goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Complied with company and OSHA safety rules and regulations.
- Kept detailed production records and identified hold-ups.
Security Dispatcher
Shoshone-Bannock Casino
Fort Hall, ID
09.2013 - 08.2019
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Responded to 60-70 calls per day to execute service or requests for emergency and routine assistance.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Maintained the highest degree of confidentiality.
Education
High School Diploma -
Blackfoot High School
Blackfoot, ID 08.2008 - 06.2012
Skills
- Prioritizing calls
Timeline
Transit Dispatcher
Fort Hall Transit
03.2022 - Current
TA Backroom Stocker
Walmart
06.2021 - 12.2021
Manufacturing Operator
Amy's Kitchen
09.2019 - 02.2020
Security Dispatcher
Shoshone-Bannock Casino
09.2013 - 08.2019
High School Diploma -
Blackfoot High School
08.2008 - 06.2012
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