William Barbagallo

Technically proficient and personable high school graduate, seeking an IT position to gain hands-on help desk experience while pursuing a college degree in computer science. Brings strong communication, technical, and customer service skills developed through school and volunteer roles. Committed to creating a warm and professional tech support experience for every customer.

• Strong interpersonal and communication skills developed through volunteer work and extracurricular roles.
• Cybersecurity experience gained through participation in competition.
• Proficient in Google Workspace, Microsoft 365 Suite, and other workspace systems.

Communication & Customer Service Skills: 

• Gained 50+ hours of customer service experience from serving veterans and volunteering at church events.
• Provided technical support for 200+ yearbook customers.
• Led a team of ~30 Students to capture and compile student life at Turlock High School in its yearbook.

Cybersecurity Experience:

• Learned fundamentals of vulnerability mitigation and incident response through participation in cybersecurity competitions.
• Developed proficiency with Windows security services and systems administration by being a competitor in CyberPatriot competitions.
• Gained an understanding of Windows PowerShell.

Microsoft 365 & Windows:

• Built an understanding of troubleshooting the Microsoft 365 software suite through managing yearbook operations.
• Obtained unique insight into Microsoft Windows through managing the yearbook and competing in cybersecurity competitions.