Accomplished Project Manager with a proven track record at BACK Construction, adept in project scheduling and fostering client relations. Excelled in delivering projects with exceptional quality, ensuring customer satisfaction and workplace safety. Skilled in relationship building and advanced problem-solving, consistently met deadlines and exceeded expectations. Proven leadership qualities.
Overview
41
41
years of professional experience
Work History
Project Manager
BACK Construction
04.2018 - Current
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large and small projects.
Met project deadlines without sacrificing quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Developed comprehensive scope of work with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the process.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Provided detailed project status updates to stakeholders and executive management.
Managed projects from procurement to completion.
Construction Foreman
Tussey Constructiom
09.2009 - 04.2018
Supervised field crews to maximize quality and work efficiency.
Studied and interpreted blueprints to plan construction phases and team assignments.
Reduced safety incidents by implementing and enforcing strict safety guidelines and OSHA protocols.
Demonstrated strong leadership skills in coordinating multiple subcontractors to ensure seamless integration within overall project timelines.
Optimized resource allocation by effectively managing equipment, materials, and labor resources.
Consistently met deadlines under pressure through diligent time management abilities.
Inspected work for compliance with applicable regulations and job specifications.
Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.
Maintained accurate records of project details, including permits, inspections, blueprints, and change orders for easy reference.
Improved client satisfaction with consistent communication and updates on project status.
Oversaw daily operations at site, keeping team production moving at optimal pace.
Prepared and submitted reports on job progress and safety conditions to upper management.
Kitchen Design and Sales Specialist
Hager Cabinets & Appliances
03.1998 - 09.2009
Built rapport with customers and assessed needs to make product recommendations and upsell.
Guided customers through selection of suitable options.
Maintained strong client connections through regular updates.
Regularly exceeded set sales targets.
Established strong credibility with customers by maintaining a persuasive approach.
Expanded client base through consistent interaction and support.
Handled daily tasks and made independent decisions efficiently.
Maintained a brand-consistent and professional demeanor.
Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
Maintained high standards of customer care for clients and inquiries.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Provided customers with detailed quotes and 3D drawings using 20/20 CAD software and taken from architectural blueprints provided by customers as well as builders/contractors.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Preload Operations Supervisor
United Parcel Service, UPS
10.1983 - 02.1998
Enhanced productivity through optimal workload distribution.
Earned high customer satisfaction through detail-oriented approach.
Fostered a positive work environment through open communication.
Implemented best practices for improved workplace operations.
Swiftly adjusted to evolving business requirements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Upheld safety standards throughout everyday operations.
Minimized negative impact on operations by managing potential risks.
Elevated team morale by regularly recognizing exemplary work efforts.
Provided constructive feedback to encourage role development.
Enhanced productivity by effectively balancing tasks among team members.
Education
No Degree - Industrial Engineering
Eastern Kentucky University
Richmond, KY
06-1988
Vocational School - Architectural Drafting
Garrard County Vocational School
Lancaster Ky
06-1983
High School Diploma -
Garrard County High School
Lancaster Ky
06-1983
Skills
Project management
Project scheduling
Project planning and development
Project tracking
Relationship building
Client relations
Advanced problem solving
Document management
Timeline
Project Manager
BACK Construction
04.2018 - Current
Construction Foreman
Tussey Constructiom
09.2009 - 04.2018
Kitchen Design and Sales Specialist
Hager Cabinets & Appliances
03.1998 - 09.2009
Preload Operations Supervisor
United Parcel Service, UPS
10.1983 - 02.1998
No Degree - Industrial Engineering
Eastern Kentucky University
Vocational School - Architectural Drafting
Garrard County Vocational School
High School Diploma -
Garrard County High School
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