WILLIAM BARTLEY
Laurel Springs,NJ
Summary
Instrumental Manager bringing 14 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
13
13
Certificates
Work History
Project Manager
Clayton COC
Glassboro, NJ
2018.06 - 2022.02
- Achieved project deadlines by coordinating with contractors to manage performance
- Developed and initiated projects, including managing costs, schedule and performance
- Overseeing IT and Construction Projects
- Fostered relationships with vendors to promote positive working relationships
- Identified plans and resources required to meet project goals and objectives
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Maintained open communication by presenting regular updates on project status to customers
- Recruited and oversaw personnel to achieve performance and quality targets
IT Specialist (Remote NIght Position)
Sunplus Data Group
Remote , NJ
2020.12 - 2021.06
- Provided on-call support for critical issues related to Microsoft Windows
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Increased customer satisfaction by resolving issues
- Resolved problems, improved operations and provided exceptional service
- Actively listened to customers' requests, confirming full understanding before addressing concerns
IT Specialist/ Assistant IT Manager
Advanced Computer Solutions Group
Mount Laurel, NJ
2015.04 - 2020.11
- Lead small IT Projects
- Configured hardware, devices and software to set up work stations for employees
- Explained technical information in clear terms to promote better understanding for non-technical users
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Director of Operations
The Fisherhouse
Lawnside, NJ
2011.05 - 2016.08
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets
- Directed team of 15 in operational development of service network, including implementation of quality requirements and operating standards
- Hired and directed teams of 15 employees to achieve daily and long term operations and business goals
- Overseeing Budget and providing cost saving methods by 30 percent
- Increased profits by 55%
- Regularly meets with department heads to discuss performance, updates on systems, pending resolutions on nagging issues and relevant developments
- Functioned as the primary contact point for all customer service-related issues for clients engaged in the telecommunications, direct retail and healthcare industries
- Reviewed status report of all processed trouble tickets and prepared recommendations or proposed courses of action
- Facilitated action plan to all concerned departments
- Endeavored to resolve all issues within 24 to 72 hours by frequently meeting and working with designated departments.
IT Technician
Sterling High School/ SJTP
Somerdale, NJ
2012.09 - 2015.04
- Established, repaired and optimized networks by installing wiring, cabling and devices
- IT Support for over 50 customer calls per day.
- Set up and repaired over 5,000 PCs, printers, scanners, smart boards, projectors, and microphones for use in video conferencing rooms
- Imaged and prepared new computers for integration into company networks and systems
- Explained technical information in clear terms to promote better understanding for non-technical users
Director of Information Technology
Education Advance Schools Association
Mount Laurel, NJ
2006.05 - 2009.07
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives
- Developed and maintained service level agreements for strategic applications and measured performance against objectives
- Communicated regularly with MSP concerning technical support and projects
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Interviewed, hired, trained and mentored 20 staff by coaching daily, leading performance reviews and offering constructive feedback
Education
Master of Science - Management & Leadership
Western Governors University
Salt Lake City, UT 2019.08 - 2020.12
MBA - International Business
Ashworth College
Norcross, Georgia 2014.08 - 2015.05
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT 2010.01 - 2012.04
Skills
Staff ManagementProject ManagementTechnical SupportWindows 7,8,10, Server 2008, 2012, 2016, 2019Microsoft ProjectOperations ManagementAgile Scrum – Basic knowledgeVendor NegotiationsIT ManagementMac OS SupportSystem AdministrationRisk ManagementConstruction ManagementConnectWise, School Dude, Service Now, FreshdeskJamf
Project planning and development
Systems Installation, Configuration and Upgrading
Microsoft Active Directory
Construction management
Certification
PMP - Project Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Specialist (Remote NIght Position)
Sunplus Data Group
2020.12 - 2021.06
Master of Science - Management & Leadership
Western Governors University
2019.08 - 2020.12
Project Manager
Clayton COC
2018.06 - 2022.02
IT Specialist/ Assistant IT Manager
Advanced Computer Solutions Group
2015.04 - 2020.11
MBA - International Business
Ashworth College
2014.08 - 2015.05
IT Technician
Sterling High School/ SJTP
2012.09 - 2015.04
Director of Operations
The Fisherhouse
2011.05 - 2016.08
Bachelor of Science - Business Management
Western Governors University
2010.01 - 2012.04
Director of Information Technology
Education Advance Schools Association
2006.05 - 2009.07