William Baskeyfield
Enola,PA
Summary
Accomplished Supervisor with a proven track record in motivating teams and fostering positive dynamics to achieve ambitious goals. Committed to cultivating an open and communicative culture that empowers employees and drives contributions to overall company success. Expertise in strategic planning, process improvement, and creating a collaborative environment that enhances operational efficiency and accountability. Recognized for adaptability and consistently meeting evolving organizational needs while leading teams to exceptional performance outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Foreman/Supervisor
Spartan Reno Group
01.2018 - Current
- Home rehabilitation
- Currently do all phases of construction, including carpentry, plumbing, light electrical, drywall, painting
- Supervise crew of 2-5.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Checked equipment to determine if maintenance was required.
- Reviewed project details to specify correct materials and equipment for job sites.
- Inspected completed work to verify quality standards and compliance with criteria.
- Directed projects according to schedule and quality demands.
- Inspected equipment and tools used for safe operation.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Trained workers in proper methods, equipment operation and safety procedures.
- Sourced suppliers and purchased necessary materials for work.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Created and implemented plans to maximize efficiency of workers.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Developed and maintained positive relationships with clients and other stakeholders.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
Parts Specialist
Fisher Auto Parts, Inc
08.2021 - 04.2022
- Effectively complete the day to day business in such a way that all job related objectives are realized and aligned with the company's core values
- Ensure that an atmosphere of safety and respect for associates and customers exists in our stores at all times
- Maintain the highest standards of customer service, including prompt handing of all customer orders
- Possess excellent telephone communication and etiquette skills
- Ability to communicate effectively with coworkers and customers
- Ability to ensure effective and efficient use of all available resources
- Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company
- Ability to build customer loyalty
- Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems
- Ability to take physical inventories and line counts
- Ability to stock shelves and pull customers orders
- Ability to lift up to 50 pounds unassisted or over 50 pounds assisted.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased store revenue by cross-selling products and upselling services to customers.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Parts Manager
Penn Diesel Service
11.2012 - 10.2017
- Forecast goals and objectives for the department
- Ensured that the correct part is available for every customer
- Maintained a clean, professional environment
- Maintained high ethical standards in daily activities
- Worked with the Service Manager to ensure a timely turnaround of parts needed for Warranty and Customer Pay jobs
- Established and maintained purchasing consistent with company policy
- Prepared and administered an annual and quarterly operating budget for the parts department
- Established and maintained programs designed to train, develop and motivate department employees
- Directed and scheduled the activities of all parts department employees
- Provided technical assistance to parts department employees
- Developed, enforced and monitored guidelines for working with customers to ensure maximum customer satisfaction
- Established and enforced a pricing policy that balances volume, customer loyalty, and the cost of doing business
- Monitored and adjusted inventory to minimize obsolescence.
- Ordered parts for customers, repair shops, and service departments for use in heavy duty equipment.
- Ordered parts for customers, repair shops, and service departments for use in HD equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Supervised and trained staff on product knowledge and customer service.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
CSR - Customer Service Representative
Pennsylvania Liquor Control Board
11.2010 - 05.2012
- Monitored multiple remote kiosk locations via video display and other technology
- Contacted kiosk sales partner representative to remedy mechanical kiosk issues or malfunctions
- Contacted kiosk host site representative to handle specific issues within physical lease area, such as bottle breakage or electrical utility disruption
- Contacted local law enforcement authorities for vandalism incidents, breach of peace, attempted purchases by minors, or other occasions of suspected criminal activity in proximity to a sales kiosk
- Verified customer age, fitness to purchase, and that name on payment card matches that on acceptable identification card
- Tactfully declined sale when circumstances were not in congruence with required parameters
- Maintained a log of all activities occurring during the shift
- When kiosks closed, was assigned to the Central Office to assist on the IT Help Desk
- Performed remote reboots of POS terminals, diagnosed PC/workstation issues, using Remedy and Verizon WebCenter
- Researched financial data to clear up discrepancies at the store level
- Reported to the Director of Operations upon settling discrepancies.
- Responded to customer requests for products, services, and company information.'
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
Facilities Manager
Precision Tune Auto Care
06.2007 - 12.2009
- Hired, trained, and educated staff on company policies, procedures, sales techniques, and customer service
- Handled financial oversight and accountability over business agreements and federal state wage and benefit requirements
- Provided operational leadership over business development, customer management, recruiting, quality management, and compliance to industry standards
- Planned inventories, sales and reports to help meet sales goals
- Coordinated sales and promotional campaigns through various media outlets, including radio, television, newsprint, and internet based advertisements
- Sought out and acquired contracts with other companies to maintain their fleet of vehicles.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Interviewed, hired, and trained qualified maintenance employees.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
General Manager
All Tune & Lube
06.2001 - 05.2007
- Hired, trained, and educated staff on company policies, procedures, sales techniques, and customer service
- Handled financial oversight and accountability over business agreements and federal state wage and benefit requirements
- Provided operational leadership over business development, customer management, recruiting, quality management, and compliance to industry standards
- Planned inventories, sales and reports to help meet sales goals
- Coordinated sales and promotional campaigns through various media outlets, including radio, television, newsprint, and internet based advertisements
- Sought out and acquired contracts with other companies to maintain their fleet of vehicles.
Education
Master of Science -
Skills
- Inventory Management
- Project estimation and bidding
- Construction Vehicles Operation
- Effective Communication
- Project Planning
- Crew Scheduling
- Site Inspection
- Crew Leadership
- Employee Training
- Workplace Safety
- Materials estimating
- OSHA Compliance
- Teamwork and Collaboration
- Materials Management
- Upselling
- Computer skills
- Communication skills
- Negotiation
- Blueprint Reading
- Sales Management
- Landscape Maintenance
- Quality Assurance
- Supervising Experience
- Documentation review
- Merchandising
- Facilities Maintenance
- Pricing
- Plumbing
- Carpentry
- Business Development
- Leadership
- Warehouse experience
- Microsoft Outlook
- Microsoft Office
- Construction
- English
- Time management
- Management
- Handyman
- Property Management
- Help Desk
- Computer Networking
- Facilities Management
- Drywall
- Construction Management
- Vehicle Maintenance
- Quality Management
- Auto Service Management
- Customer Service
- Computer Literacy
- Retail Sales
- Mechanical Knowledge
- B2B Sales
- Sales Experience
- Excel
- Driving Experience
- Section 8
- MS Office
- Account Management
- Data Entry
- Sales
- Inventory Management
- Crew leadership
- Attention to detail
Certification
- Driver's License
- Motorcycle License
Timeline
Parts Specialist
Fisher Auto Parts, Inc
08.2021 - 04.2022
Foreman/Supervisor
Spartan Reno Group
01.2018 - Current
Parts Manager
Penn Diesel Service
11.2012 - 10.2017
CSR - Customer Service Representative
Pennsylvania Liquor Control Board
11.2010 - 05.2012
Facilities Manager
Precision Tune Auto Care
06.2007 - 12.2009
General Manager
All Tune & Lube
06.2001 - 05.2007
Master of Science -
Assessments
- Basic Computer Skills: PC, Highly Proficient, 05/2019, Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
- Vehicle Maintenance, Highly Proficient, 05/2019, General vehicle maintenance inspections and minor repairs.
- Mechanical Skills Aptitude, Proficient, 05/2019, Measures a candidate's ability to understand and apply mechanical concepts and processes.
- Supervisory Skills: Directing Others, Expert, 05/2019, Motivating others through feedback to identify improvements or corrective actions.
- Written Communication, Proficient, 05/2019, Measures a candidate's ability to convey written information using proper grammar rules.
- Management & Leadership Skills: Impact & Influence, Proficient, 05/2019, Adapting leadership style to accomplish goals using rational or emotional appeal.
- Scheduling, Proficient, 05/2019, Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Mechanical Skills: Monitoring, Expert, 05/2019, Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.
- Supervisory Skills: Interpersonal Skills, Proficient, 05/2019, Maintaining productive team relationships by identifying conflict and settling disputes.
- Workplace English, Expert, 05/2019, Understanding spoken and written English in work situations.
- Critical Thinking, Highly Proficient, 05/2019, Using logic to solve problems.
- Verbal Communication, Highly Proficient, 06/2019, Speaking clearly, correctly, and concisely
- Project Management Skills: Time Management, Expert, 06/2019, Measures a candidate's ability to prioritize and allocate time to effectively achieve project deliverables.
- Attention to Detail, Proficient, 06/2019, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Data Analysis, Highly Proficient, 01/2020, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
- Vehicle Maintenance, Highly Proficient, 01/2020, Knowledge of vehicles, vehicle maintenance, and repairs.
- Construction Safety, Highly Proficient, 01/2020, Using safe practices while on a construction site.
- Warehouse Shift Leader, Highly Proficient, 01/2020, Supervising warehouse staff and maintaining safety and security standards.
- Mechanical Skills: Aptitude, Expert, 01/2020, Understanding and applying mechanical concepts and processes.
- Basic Maintenance and Repair, Expert, 01/2020, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Attention to Detail, Highly Proficient, 02/2020, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Logic & Verbal Reasoning, Proficient, 01/2020, Understanding the meaning of text, and identifying the relationships among words or concepts.
- Management & leadership skills: Planning & execution, Expert, 04/2021, Planning and managing resources to accomplish organizational goals
- Analyzing data, Highly Proficient, 01/2020, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
- Numerical reasoning skills, Highly Proficient, 04/2021, Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
- Retail customer service, Proficient, 06/2019, Measures a candidate's ability to comprehend and respond appropriately to retail customer needs.