Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

William Bayer

Ormond Beach,Florida

Summary

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Known for high productivity levels and efficient task completion. Specializes in effective communication, problem-solving, and time management skills.

Overview

12
12
years of professional experience

Work History

Front Desk Agent

Fountain Beach Resort
Daytona Beach, Florida
07.2018 - 06.2025
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Addressed customer needs in a timely manner.
  • Scheduled reservations for groups and special events.
  • Assisted with check-in and check-out procedures for guests.
  • Input and confirmed reservations for guests.
  • Monitored security cameras in lobby area as needed.
  • Inputted guest information into computer system accurately and securely.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Provided excellent customer service while upholding company policies.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Managed cash drawer throughout shift.
  • Processed payments accurately and efficiently.
  • Answered phones, responded to inquiries, and took messages.

Sales Associate

Staples
Daytona Beach, Florida
02.2013 - 02.2018
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Assisted customers with product selection, sizing and styling.
  • Attended weekly team meetings to review performance goals and objectives.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Associate of Arts - Business Adminstration

Lake Erie College
Mentor, OH

Skills

  • Reservation management
  • Customer service
  • Cash handling
  • Conflict resolution
  • Data entry
  • Payment processing

Languages

Spanish
Limited

Timeline

Front Desk Agent

Fountain Beach Resort
07.2018 - 06.2025

Sales Associate

Staples
02.2013 - 02.2018

Associate of Arts - Business Adminstration

Lake Erie College

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