Hi, I’m
William B. Chandler
Highlands Ranch,CO
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
15
years of professional experience
1
Certification
Work History
Discovery IT Group, Denver, CO
Sr. Director of Client Success
02.2019 - 10.2024
Job overview
- As the Senior Director of Sales, I focused on creating a team centered around visibility and transparency
- We embraced new technologies to automate our sales and recruitment processes while maintaining a personal touch
- I built a diverse team of 24 professionals
- Within less than two years, we grew the west region and collaborated with technology service providers such as AWS, Microsoft, Blueline MSP, and various third-party software and data vendors to help us build new relationships through networking
- Collaborate with marketing and operations teams to ensure quality pipeline generation and effective follow-up, driving overall business growth
- Grew the company revenue from 0 - $2.5 Million in less than 2 years through effective marketing and sales
- Developed a long-term strategic plan that increased the company’s market share by 70%
- Supervised daily operations of the Business Development team members, including recruiting, hiring, training, coaching, and performance management.
- Led the negotiations of multi-million-dollar contracts with major clients, resulting in a 30% increase in profits.
- Developed and implemented strategic business plans to increase company profitability.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
DISYS, Digital Intelligence Systems, LLC, Denver, CO
National Account Manager
08.2017 - 02.2019
Job overview
- As the national account manager, I built strong relationships with clients both domestically and internationally, providing tailored talent solution strategies based on industry trends
- By conducting market research, I assessed talent availability and client needs, allowing me to create customized recruitment strategies that boosted client satisfaction
- I managed the full-cycle recruitment process for various roles, ensuring alignment with client expectations
- By focusing on clients' unique challenges, I delivered effective solutions and identified cross-selling opportunities to enhance our offerings and drive growth
- Developed and maintained strong relationships with clients both domestically and internationally and actively advised clients on talent solutions strategies by leveraging industry trends to provide value added solutions
- I expanded the current client base from the telecom to fintech space to overall 20% more in ROI for the company in my first year
- Those clients consisted of FIS, Worldpay, Charter, Comcast, Salesi, and TTECH, etc
- I conducted comprehensive market research to evaluate talent availability and client needs
- Developed tailored recruitment solutions that aligned with organizational goals and enhanced client satisfaction
- Managed full-cycle recruitment processes for a diverse range of roles, ensuring alignment with client expectations
- Identified opportunities for cross-selling products and services to existing customers and new customers
- Developed and implemented strategic plans to grow national accounts.
- Created sales forecasts, tracked performance metrics, and identified opportunities for growth.
- Managed customer relationships with key stakeholders in the retail industry.
CEI, Computer Enterprises Inc, Denver, CO
Senior Account Manager
05.2016 - 08.2016
Job overview
- At Computer Enterprises Inc., I successfully secured and managed the Comcast account by leveraging a strategic approach to relationship building and market research
- I identified key decision-makers and engaged them with tailored solutions that addressed their specific needs
- I managed several other accounts as well, including Inspirato, Starz, CISCO, Gates Corporation, Kaizer, and UHG where I tailored talent solutions to meet specific challenges
- My strategic approach not only strengthened our partnerships but also drove client satisfaction and growth across all accounts
- Fostered and maintained strong relationships with key clients, driving customer satisfaction and loyalty through tailored solutions and proactive communication
- Developed and executed account strategies that resulted in a 20% increase in revenue and expanded service offerings to existing clients
- Collaborated with cross-functional teams to deliver customized technology solutions, ensuring alignment with client needs and industry trends
- Identified new business opportunities within assigned accounts, leading to the successful acquisition of new projects
- Conducted regular performance reviews and strategy sessions with clients to assess satisfaction, address challenges, and identify growth opportunities
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Identified opportunities for cross-selling products and services to existing customers.
- Managed key account relationships, ensuring customer loyalty and retention.
Randstad Technologies, Denver, CO
Senior Account Manager/Recruiter
08.2014 - 05.2016
Job overview
- During my tenure at Randstad, I successfully spearheaded efforts to penetrate high-value accounts, notably Nordstrom, which significantly enhanced our market presence and revenue
- My strategic approach involved thorough market research, relationship building, and targeted outreach, which led to securing contracts that not only diversified our client portfolio but also solidified our reputation as a trusted partner in the industry
- Managed key account relationships, ensuring exceptional service delivery and proactive identification of opportunities for cross-selling products and services to enhance client value
- Oversaw multiple accounts within Fintech, SaaS, Retail, Security and Telecom
- Exceeded sales goals for accounts by upselling products to existing customers
- Collaborated with the recruitment team to identify and place resources
- Researched and secured new accounts within my assigned territory, contributing to 3 new accounts in less than 6 months that produced new ROI to direct hire and contracting
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Identified opportunities for cross-selling products and services to existing customers.
- Managed key account relationships, ensuring customer loyalty and retention.
Ameritech Services, LLC, Denver, CO
Account Manager/Recruiter
11.2012 - 07.2014
Job overview
- Company Overview: Ameritech is one of the leading recruitment agencies placing qualified professionals into great career opportunities with top employers
- Recruited IT and account management professionals
- Met with program managers and hiring managers to understand requirements
- Engaged in sales activities such as cold calling and candidate marketing
- Conducted full-cycle recruiting
- Attended networking events and career fairs
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Ameritech is one of the leading recruitment agencies placing qualified professionals into great career opportunities with top employers
Cornerstone Staffing Solutions, LLC, Charlotte, NC
Business Development Associate
04.2010 - 10.2012
Job overview
- Company Overview: Cornerstone Solutions Group is a premier staffing and consulting firm dedicated to providing innovative workforce solutions across various sectors
- Providing skilled administrative professionals to enhance office efficiency and support business operations
- Offered IT staffing solutions that include software developers, systems analysts, and technical support specialists to meet evolving tech needs
- Supplying finance and accounting professionals for roles in bookkeeping, payroll, auditing, and financial analysis
- Connected organizations with customer service representatives and support staff to enhance client interactions and satisfaction
- Assisted healthcare facilities with staffing for nurses, medical assistants, and administrative roles, ensuring quality care delivery
- Cornerstone Solutions Group is a premier staffing and consulting firm dedicated to providing innovative workforce solutions across various sectors
- Developed and implemented strategies to increase sales and market share.
- Conducted research on potential customers, competitors, and industry trends.
- Negotiated pricing agreements with vendors and clients.
Education
University Of South Carolina , Columbia, SC
Associates from Marketing and Business Administration
01.2010
Skills
- Sales Leadership
- Client Engagement
- CRM/ATS Experience
- Team Development & Coaching
- Data Driven
- Project Management
- Strategic Planning & Execution
- Process Improvement
- Talent Engagement
- Pipeline Management
- Industry Knowledge
- Digital Marketing
- Performance Management
- ROI Planning
- Technical Service knowledge
- Talent Recruitment
- Operations Management
- Stakeholder Management
- Staff Management
- Inspirational leadership
- Talent Development
Certification
- AWS Certificate, Completion pending for 2025
- AI Certificate, Completed
- PMP Certificate, Complete (2024)
Additionalinformation
As an avid sports enthusiast, I am deeply committed to fostering a positive and inclusive workplace culture., Enjoy outdoor activities like snowboarding & skiing., Traveling to explore new cultures., Spending quality time with friends and family.
Organizationssupported
- Special Olympics
- Hope Unlimited
- Mission Costa Rica
References
References available upon request.
Timeline
Sr. Director of Client Success
Discovery IT Group
02.2019 - 10.2024
National Account Manager
DISYS, Digital Intelligence Systems, LLC
08.2017 - 02.2019
Senior Account Manager
CEI, Computer Enterprises Inc
05.2016 - 08.2016
Senior Account Manager/Recruiter
Randstad Technologies
08.2014 - 05.2016
Account Manager/Recruiter
Ameritech Services, LLC
11.2012 - 07.2014
Business Development Associate
Cornerstone Staffing Solutions, LLC
04.2010 - 10.2012
- AWS Certificate, Completion pending for 2025
- AI Certificate, Completed
- PMP Certificate, Complete (2024)
University Of South Carolina
Associates from Marketing and Business Administration
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