William Beale
Princeton
Summary
Use great customer service. And to assure that every patient is treated with dignity and kindness. Also help keep organization with the patient’s files and to assist the Dentist in a manner for him/her to complete their job successfully. Commission in the United States Army as a 2LT.
Overview
13
13
years of professional experience
Work History
Delivery Associate
Amazon Talento Services
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Managed delivery route for optimal use of time and fuel.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Escalated issues to supervisor for immediate remediation.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Built professional relationships with customers and business partners to establish trust and credibility.
Team Leader Manager
Whatabuger
07.2024 - 10.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Service Leader
Chipotle
08.2022 - 05.2024
- Cook on Grill
- Prep food for the day
- Close down the store
- Serve the customers on the line by completing orders
- Manage the Back of the House, i.e
- Grill/Kitchen
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Streamlined service processes for improved efficiency and reduced waiting times for customers.
Dental Assistant
Confident Smiles Dental Office
06.2017 - 08.2019
- Office was sold to a new Dentist in May 2018
- New Dentist asked me to stay and assist him
- Answered Phones and Scheduled Appointments
- Verified Insurances
- Seat the Patient
- Go over Procedure paperwork if there was a consent form that needed to be signed
- Set up and clean room for next patient
- Set up trays for the next patient
- Assist the Dentist with procedures
- Assist dentist with treatment plans
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
Teachers Aide
Riversong Christian Learning Center
08.2015 - 05.2017
- Worked in Before and After Care Program
- Assisted Lead Teachers in making sure children got on buses to go to school
- Assuring that children completed their homework in After Care
- Made sure the children received their PM snacks
- Played outdoor indoor activities with the children
- Assisted by cleaning up the building at end of day for the next day
Dental Assistant
Dr. Reginald Salter and Associates Dental Office
06.2012 - 08.2015
- Answered Phones and Scheduled Appointments
- Verified Insurances
- Seat the Patient
- Go over Procedure paperwork if there was a consent form that needed to be signed
- Set up and clean room for next patient
- Set up trays for the next patient
- Assist the Dentist with procedures
- Assist dentist with treatment plans
Education
Diploma -
Evergreen Elementary School
California, MD01.2012
Bachelor's Degree -
Morgan State University
Baltimore, MD05.2024
High School Diploma -
The King’s Christian Academy
Callaway, MD01.2019
Diploma -
The King’s Christian Academy
Callaway, MD01.2015
Skills
- Working in the Dental Office with my Godfather since I was 12 years old
- Started working at the office by cleaning instruments, cleaning rooms, from 12-15 years old
- Worked at Front Desk by scheduling appointments and answering phones
- Helped assist the Dentist with both Wisdom teeth and regular extractions
- Helped assist with Root Canals
- Helped assist the Dentist with Fillings
- Helped assist the Dentist with Crown Preps
- Learned how to set up the trays for the different procedures
- Learned how to assist the dentist with treatment plans
- Coaching and mentoring
- Team management
- Exceptional communication
- Sales expertise
- Shipping and receiving
- Data management
- Technical support
- Service standard compliance
- Willingness to learn
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Customer service and support
- Organizational skills
- Creative thinking
- Active listening
- Valid Driver's license
- Verbal and written communication
- Decision-making
Accomplishments
- Graduated Basic Training
- Completed Advanced Individual Training
- Kitchen Manager at Chipotle currently
Affiliations
- Civil Air Patrol, 2016
- United States Army National Guard, 2020-Current
- LDI (Leadership Development Institute), 06/01/18
Timeline
Delivery Associate
Amazon Talento Services
09.2024 - Current
Team Leader Manager
Whatabuger
07.2024 - 10.2024
Service Leader
Chipotle
08.2022 - 05.2024
Dental Assistant
Confident Smiles Dental Office
06.2017 - 08.2019
Teachers Aide
Riversong Christian Learning Center
08.2015 - 05.2017
Dental Assistant
Dr. Reginald Salter and Associates Dental Office
06.2012 - 08.2015
Bachelor's Degree -
Morgan State University
High School Diploma -
The King’s Christian Academy
Diploma -
The King’s Christian Academy
Diploma -
Evergreen Elementary School
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