William Beichler
Fleetville,PA
Summary
Accomplished Plant Operator with a proven track record at Pennsylvania American Water, enhancing plant efficiency and safety through expert equipment operation and preventive maintenance. Skilled in water quality analysis and emergency response, demonstrating exceptional problem-solving abilities and a commitment to maintaining high standards of water treatment technologies. Achieved significant process improvements, contributing to cost savings and operational excellence. Resourceful Plant Operator offering four years of expertise in monitoring four plant operations through data produced by SCADA Software. Purpose-driven in quickly and accurately making adjustments to maintain quality. Talented in operating heavy machinery while following safety procedures. Safety-conscious, skilled in operation and maintenance of central power plant machinery and equipment. Expert in Hydro electric power generation and distribution for manufacturing and distribution operations. Power Plant Operator with in-depth knowledge of water treatment, batch operation, equipment inspection and maintenance and filtration systems. Experienced Water Treatment Plant Operator with four years in field. Excellent problem-solving, planning and multitasking abilities in utility management. Consistently monitors influent quality, volume and processing to achieve outstanding results in water quality. Familiar with membrane filtration methods. Dedicated water treatment plant professional well-versed in collecting and analyzing samples, writing reports and working with SCADA systems. Current Department of Environmental Protection certification. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Plant Operator
Pennsylvania American Water
Scranton, PA
12.2020 - Current
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
- Conducted safety inspections and followed safety rules and procedures.
- Recorded inside and outside process readings on daily log sheets.
- Optimized production processes by collaborating with engineers to implement process improvements.
- Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
- Made appropriate repair recommendations for malfunctioning equipment.
- Operated specialized tools, instruments, and equipment for tests and maintenance.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
- Assisted in the training of new operators to ensure smooth integration into the work environment and consistent operational excellence.
- Ensured accurate data collection by diligently recording all operational parameters and equipment readings for analysis.
- Performed preventative maintenance tasks on schedule, minimizing unexpected disruptions or costly repairs later on.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Increased plant efficiency by monitoring and adjusting equipment settings as needed.
- Improved overall plant performance through proactive maintenance and troubleshooting of equipment issues.
- Contributed to cost savings through efficient use of resources, including chemicals, water, energy, and raw materials.
- Monitored flows, pressures, chemical feeds levels, and water quality indicators.
- Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
- Adhered to EPA and OSHA regulations.
- Conducted thorough root cause analyses resulting in identification of areas requiring improvement in plant operations.
- Enhanced team communication by providing clear instructions on tasks, goals, and expectations to fellow operators.
- Upheld environmental standards by monitoring emissions, waste management, and disposal practices in compliance with regulations.
- Measured and adjusted chemical feed rates.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Retrieved and performed required tests for quality and integrity on product samples.
- Facilitated knowledge sharing sessions between departments contributing to standardizing best practices across the organization.
- Implemented process changes.
- Enforced security of plant entrances by checking identification and recording names of visitors.
- Controlled manufacturing plant operations using SCADA software.
- Quickly shut down equipment in emergency situations following protocols.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Suggested specific ideas for process, productivity and safety improvements.
- Compiled reports analyzing performance data and presented findings and results.
- Assessed readings from recording instruments, [Type] and other indicators and watched for warning signals.
Customer Sales Representative
Flowserve
Moosic, PA
08.2019 - 05.2020
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Completed call documentation while speaking with customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
Field Service Plant Technician
UGI Energy Services
Meshoppen, PA
09.2015 - 02.2018
- Continually updated skills and knowledge through training seminars, workshops, and industry conferences to stay current on best practices in field service management.
- Developed strong relationships with clients through clear communication, professionalism, and commitment to resolving issues promptly.
- Participated in root cause analyses of equipment failures/reliability issues as a key member of the continuous improvement team.
- Supported new installations, upgrades, and retrofits of equipment at customer sites as needed.
- Improved plant performance by conducting regular equipment inspections and maintenance tasks.
- Facilitated cross-functional collaboration between maintenance technicians, engineers, operators, management teams to ensure timely completion of projectstasks.
- Maintained detailed documentation of all service activities including work orders, parts usage reports, and time logs for accurate record-keeping purposes.
- Provided remote technical assistance as necessary when on-site visits were not feasible or required additional resources for resolution.
- Collaborated with engineering teams to design and implement modifications for improved system functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated vendor proposals/quotes for services/parts to ensure competitive pricing, quality deliverables, and adherence to timelines.
- Reduced downtime by troubleshooting and repairing mechanical, electrical, and control system issues in a timely manner.
- Contributed to cost savings initiatives by recommending alternative solutions or methodologies for plant operations.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Controlled manufacturing plant operations using SCADA software.
- Verified conformity of processes and conditions for [Type] systems.
- Assessed readings from recording instruments, [Type] and other indicators and watched for warning signals.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Placed orders for materials and equipment with vendors.
- Suggested specific ideas for process, productivity and safety improvements.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Quickly shut down equipment in emergency situations following protocols.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Education
Associate of Science - Environmental Science
Lackawanna College
Scranton, PA06.2015
Associate of Arts - Associate in Arts, Letters, Arts And Sciences
The Pennsylvania State University
Scranton, PA05.2016
Skills
- Chemical Handling
- Backwash procedures
- Water testing
- Laboratory Testing
- Filter operation
- Valve Operation
- Report Writing
- Water Treatment Technologies
- Water Quality Analysis
- Equipment Operation
- Sample collecting
- Process Control
- Analyzing water quality
- Water distribution
- Emergency Response
- System monitoring
- Disinfection methods
- Chlorination systems
- Calibrating instruments
- Flow Measurement
- Documentation skills
- Corrective Action Implementation
- Hazardous Materials Handling
- Instrument Calibration
- Preventive Maintenance
- Sampling techniques
- Equipment Inspection
- Sample Collection
- Water purification
Avid Outdoorsman
I enjoy walking, hiking, fishing and camping.
Timeline
Plant Operator
Pennsylvania American Water
12.2020 - Current
Customer Sales Representative
Flowserve
08.2019 - 05.2020
Field Service Plant Technician
UGI Energy Services
09.2015 - 02.2018
Associate of Science - Environmental Science
Lackawanna College
Associate of Arts - Associate in Arts, Letters, Arts And Sciences
The Pennsylvania State University