Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Beimann

Summary

Hardworking Aircraft Service Attendant with expertise in inspecting, cleaning and servicing vast different types of aircraft. Over 4 years of experience operating service and towing vehicles. Team player with excellent communication and interpersonal skills. Results-oriented with sound knowledge of machines and power equipment. Fantastic multitasker manages numerous assignments and competing demands. Great problem-solving and mechanical skills. Dedicated to working safely and in accordance with safety practice regulations and procedures.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Line Service Technician

Hawthorne Global Aviation Services
09.2021 - Current

Operations Manager: Quinn Pevera | +1 (203) 313-3447

• Greet customers entering establishments.

• Compute and record totals of transactions.

• Supervise others and provide on-the-job training.

•Inspect equipment and read order sheets to prepare for delivery to users.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Solicit sales of new or additional services or products.

• Negotiate transportation rates or services.

• Conduct or oversee contingency plan integration and operation. • Create or administer training.

• Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.

• Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.

• Assist passengers entering or disembarking the aircraft.

• Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.

• Greet passengers boarding aircraft and direct them to assigned seats.

• Prepare passengers and aircraft for landing, following procedures.

• Give advice on sightseeing and shopping.

• Resolve any problems with itineraries, service, or accommodations.

• Compile information about flights from flight plans, pilot reports, radar, or observations.

• Analyze factors such as weather reports, fuel requirements, or maps to determine air routes.

• Complete daily activity reports and keep records of messages from aircraft.

• Inform pilots about nearby planes or potentially hazardous conditions, such as weather, speed and direction of wind, or visibility problems.

• Monitor or direct the movement of aircraft within an assigned air space or on the ground at airports to minimize delays and maximize safety

Kennel Technician

All Aboard
02.2021 - 09.2021

Manager: Marianne Carrano Deszcz | (631) 404-5605

• Cleaned Kennels and facility rooms.

• Talked with customers and met with them personally to help them feel more comfortable leaving their dogs with us.

• Restocked water and food for dogs.

• Helped with cleaning and bathing dogs. Kept overall facilities in order.

• Interacted with customers on a day to day basis.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Solicit sales of new or additional services or products.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

Rural Mail Carrier

United States Postal Service, USPS
08.2020 - 01.2021

Union Rep. : Ryan | +1 (631) 942-5449

  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Sorted mail according to order of address appearance for easy access in field.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Secured and properly stored packages for delivery to eliminate damage risks.

Base Safety Coordinator

SheltAir Aviation Services
04.2019 - 08.2020

Supervisor: Justin Wyhowanec | +1 (631) 612-0666

• Conduct routine and scheduled service checks

• Ensure equipment efficiency through proper cleaning, maintenance, and operation

• Make recommendations to improve maintenance operations

• Verified equipment is always in proper working condition

• Communicate clearly and professionally with customers daily

• Perform routine jobs, including servicing breaks and fuel systems

• Comply with all safety initiatives

• Recommend new equipment and/or procedures to direct supervisor

• Respond to maintenance requests quickly and efficiently

• Inspect facilities and report issues for fixing

• Troubleshoot equipment and use tools/knowledge to fix issues quickly and efficiently

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Order tests that could determine the causes of product malfunctions.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Solicit sales of new or additional services or products.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Recruit, interview, and select employees.

• Resolve customer complaints or answer customers' questions regarding policies and procedures.

• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

• Discuss work problems or grievances.

• Develop or update procedures, policies, or standards.

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

• Coordinate activities with other supervisory personnel or with other work units or departments.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.

• Inspect passenger tickets to verify information and to obtain destination information.

• Assist passengers entering or disembarking the aircraft.

• Heat and serve prepared foods.

• Prepare passengers and aircraft for landing, following procedures.

• Greet customers entering establishments.

• Compute and record totals of transactions.

• Supervise others and provide on-the-job training

Education

Associate of Applied Science - Information Technology

Suffolk County Community College
Selden, NY
05.2024

High School Diploma -

Sachem High School East
Farmingville, NY
06.2018

Skills

  • Meter Reading
  • Production Reports
  • Line Maintenance
  • Customer Orders
  • Maintaining Clean Work Areas
  • Client Satisfaction
  • Lockout and Tagout Processes
  • Hazardous Chemicals
  • Baggage Handling
  • Safety Meetings
  • Heavy Machinery Operation
  • Personnel Records
  • General Aviation
  • Active Learning

Certification

  • ISBAH Training : 2019 - Present
  • NATA Training : 2020 - Present

Timeline

Line Service Technician

Hawthorne Global Aviation Services
09.2021 - Current

Kennel Technician

All Aboard
02.2021 - 09.2021

Rural Mail Carrier

United States Postal Service, USPS
08.2020 - 01.2021

Base Safety Coordinator

SheltAir Aviation Services
04.2019 - 08.2020

Associate of Applied Science - Information Technology

Suffolk County Community College

High School Diploma -

Sachem High School East
  • ISBAH Training : 2019 - Present
  • NATA Training : 2020 - Present
William Beimann