Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Beimann

Summary

Hardworking Aircraft Service Attendant with expertise in inspecting, cleaning and servicing vast different types of aircraft. Over 4 years of experience operating service and towing vehicles. Team player with excellent communication and interpersonal skills. Results-oriented with sound knowledge of machines and power equipment. Fantastic multitasker manages numerous assignments and competing demands. Great problem-solving and mechanical skills. Dedicated to working safely and in accordance with safety practice regulations and procedures.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Line Service Technician

Hawthorne Global Aviation Services
Ronkonkoma, NY
09.2021 - Current

Operations Manager: Quinn Pevera | +1 (203) 313-3447

• Greet customers entering establishments.

• Compute and record totals of transactions.

• Supervise others and provide on-the-job training.

•Inspect equipment and read order sheets to prepare for delivery to users.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Solicit sales of new or additional services or products.

• Negotiate transportation rates or services.

• Conduct or oversee contingency plan integration and operation. • Create or administer training.

• Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.

• Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.

• Assist passengers entering or disembarking the aircraft.

• Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.

• Greet passengers boarding aircraft and direct them to assigned seats.

• Prepare passengers and aircraft for landing, following procedures.

• Give advice on sightseeing and shopping.

• Resolve any problems with itineraries, service, or accommodations.

• Compile information about flights from flight plans, pilot reports, radar, or observations.

• Analyze factors such as weather reports, fuel requirements, or maps to determine air routes.

• Complete daily activity reports and keep records of messages from aircraft.

• Inform pilots about nearby planes or potentially hazardous conditions, such as weather, speed and direction of wind, or visibility problems.

• Monitor or direct the movement of aircraft within an assigned air space or on the ground at airports to minimize delays and maximize safety

Kennel Technician

All Aboard
Port Jefferson Station, NY
02.2021 - 09.2021

Manager: Marianne Carrano Deszcz | (631) 404-5605

• Cleaned Kennels and facility rooms.

• Talked with customers and met with them personally to help them feel more comfortable leaving their dogs with us.

• Restocked water and food for dogs.

• Helped with cleaning and bathing dogs. Kept overall facilities in order.

• Interacted with customers on a day to day basis.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Solicit sales of new or additional services or products.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

Rural Mail Carrier

United States Postal Service, USPS
Medford, NY
08.2020 - 01.2021

Union Rep. : Ryan | +1 (631) 942-5449

  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Sorted mail according to order of address appearance for easy access in field.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Secured and properly stored packages for delivery to eliminate damage risks.

Base Safety Coordinator

SheltAir Aviation Services
Ronkonkoma, NY
04.2019 - 08.2020

Supervisor: Justin Wyhowanec | +1 (631) 612-0666

• Conduct routine and scheduled service checks

• Ensure equipment efficiency through proper cleaning, maintenance, and operation

• Make recommendations to improve maintenance operations

• Verified equipment is always in proper working condition

• Communicate clearly and professionally with customers daily

• Perform routine jobs, including servicing breaks and fuel systems

• Comply with all safety initiatives

• Recommend new equipment and/or procedures to direct supervisor

• Respond to maintenance requests quickly and efficiently

• Inspect facilities and report issues for fixing

• Troubleshoot equipment and use tools/knowledge to fix issues quickly and efficiently

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Order tests that could determine the causes of product malfunctions.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Solicit sales of new or additional services or products.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Recruit, interview, and select employees.

• Resolve customer complaints or answer customers' questions regarding policies and procedures.

• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

• Discuss work problems or grievances.

• Develop or update procedures, policies, or standards.

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

• Coordinate activities with other supervisory personnel or with other work units or departments.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.

• Inspect passenger tickets to verify information and to obtain destination information.

• Assist passengers entering or disembarking the aircraft.

• Heat and serve prepared foods.

• Prepare passengers and aircraft for landing, following procedures.

• Greet customers entering establishments.

• Compute and record totals of transactions.

• Supervise others and provide on-the-job training

Education

Associate of Applied Science - Information Technology

Suffolk County Community College
Selden, NY
05.2024

High School Diploma -

Sachem High School East
Farmingville, NY
06.2018

Skills

  • Meter Reading
  • Production Reports
  • Line Maintenance
  • Customer Orders
  • Maintaining Clean Work Areas
  • Client Satisfaction
  • Lockout and Tagout Processes
  • Hazardous Chemicals
  • Baggage Handling
  • Safety Meetings
  • Heavy Machinery Operation
  • Personnel Records
  • General Aviation
  • Active Learning

Certification

  • ISBAH Training : 2019 - Present
  • NATA Training : 2020 - Present

Timeline

Line Service Technician

Hawthorne Global Aviation Services
09.2021 - Current

Kennel Technician

All Aboard
02.2021 - 09.2021

Rural Mail Carrier

United States Postal Service, USPS
08.2020 - 01.2021

Base Safety Coordinator

SheltAir Aviation Services
04.2019 - 08.2020

Associate of Applied Science - Information Technology

Suffolk County Community College

High School Diploma -

Sachem High School East
William Beimann