Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

William Bender

Dublin,OH

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Consultant Product Development/Manager of Product

Verizon Business Group
06.2022 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Supported clients with business analysis, documentation, and data modeling.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
  • Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
  • Automated system e-commerce features to improve client sales.
  • Organized and analyzed primary and secondary research to understand industry, market and company trends.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Managed cross-functional teams to ensure timely delivery of high-quality products, resulting in strong stakeholder satisfaction.
  • Created product roadmaps to help guide product development processes and align with overall business goals.
  • Identified opportunities for new products and improvements to existing products to increase sales.

Senior Analyst Procurement Enablement Lead

Verizon Business Group
04.2021 - 06.2022
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Identified and resolved problems through root cause analysis and research.
  • Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
  • Evaluated emerging technologies for potential integration into company operations, driving innovation across various functions.
  • Facilitated cross-departmental collaboration, breaking down silos and encouraging information sharing to drive positive business outcomes.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Executed onboarding activities for VIP API, EDI via SFTP, ALP (authenticated landing pages and Punch-out (ERP via CXML)
  • Lead for SAP Ariba ERP including catalog enablement, trade relationship, onboarding procurement, management user information
  • Executed technical stack and framework migrations for both ALP and Punch-out earning an all in award
  • Learned a Verizon Green Belt in lead Six for development of an intake process for solutions to stream line all elements of work acceptance and capacity and tracking activities

Senior Analyst Systems and Tools D&A Team

Verizon Business Group
09.2019 - 04.2021
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
  • Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Developed comprehensive risk management strategies to minimize potential losses and safeguard business interests.
  • Facilitated cross-departmental collaboration, breaking down silos and encouraging information sharing to drive positive business outcomes.
  • Evaluated emerging technologies for potential integration into company operations, driving innovation across various functions.
  • Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
  • Influenced policy decisions through comprehensive economic analyses that effectively communicated complex information to nonexperts.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Product owned by different portfolios and systems including:

Business Internet

International growth products

Price Plan analysis Tool

ECPD (EWI)

Sales Force and IQBR

Business account analysis tool (digital and non digital)

Ones message and system driven communications

My business digital online website (largest non DCX stakeholder)

  • Led largest compliance product POC identification management
  • Cultivated relationships with industry leaders and within company to share tips and information.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.

Production Support Incident Management

Verizon Business Group
02.2018 - 09.2019
  • Contributed to the development of organizational policies related to Incident Management, ensuring alignment with industry best practices.
  • Identified trends in recurring incidents, proactively addressing underlying issues to prevent future occurrences.
  • Improved service quality, consistently meeting Service Level Agreements through diligent monitoring of incident queues.
  • Trained new team members on incident management procedures, ensuring consistent application of best practices across the organization.
  • Increased customer satisfaction ratings by effectively addressing and resolving critical incidents in a timely manner.
  • Collaborated with IT teams to implement solutions that minimized system downtime and improved overall network stability.
  • Optimized resource allocation during incidents by continually assessing priorities and adjusting as needed based on evolving situations.
  • Championed the use of incident management tools, driving adoption and ensuring consistent usage across teams.
  • Proactively conducted post-incident reviews, identifying areas for process improvement and sharing lessons learned across the organization.
  • Played a pivotal role in crisis management efforts, coordinating resources and serving as a trusted advisor to senior leadership during high-profile incidents.
  • Facilitated regular review meetings with key stakeholders, fostering open dialogue around ongoing incidents and resolution progress.
  • Implemented continuous improvement initiatives, refining incident management processes to drive efficiency gains.
  • Streamlined incident response processes by developing and implementing effective incident management protocols.
  • Established strong relationships with internal and external partners, fostering collaboration during major incidents resolution efforts.
  • Served as an escalation point for complex or unresolved issues, applying expertise in problem-solving techniques to achieve successful outcomes.
  • Recommend improvements in security systems and procedures.
  • Maintained a comprehensive knowledge of emerging threats and trends in Incident Management, applying insights to continually refine organizational processes.
  • Reduced incident resolution time with efficient coordination of cross-functional teams and timely communication.
  • Developed comprehensive incident reports for stakeholders, providing valuable insights into root causes and recommended corrective actions.

Self Service (interim) Ticket Production Support

Verizon Business Group
03.2016 - 02.2018
  • Improved overall product quality through meticulous monitoring of production processes and adherence to specifications.
  • Provided timely feedback on potential design issues, leading to more effective solutions for future product iterations.
  • Supported engineering teams in implementing corrective actions based on findings from failure analysis investigations.
  • Maximized equipment utilization rates through regular calibration, cleaning, and preventive maintenance measures.
  • Maintained detailed records of all activities related to production support tasks, ensuring accurate reporting for management review.
  • Supported continuous improvement initiatives by participating in Lean Manufacturing projects.
  • Acted as a liaison between different departments by facilitating clear communication channels that enabled seamless collaboration toward shared goals.
  • Assisted in the training and development of new team members, boosting overall productivity within the department.
  • Collaborated with cross-functional teams to address production bottlenecks and implement process improvements.
  • Played an integral role in achieving operational excellence by adhering to all company policies, regulations, and guidelines during daily tasks.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Collaborated with other departments to optimize production workflows.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Web Chat Coordinator

Verizon Business Group
10.2015 - 02.2018
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.

Education

Master of Science - Business Admin

Jack Welch Management
Virtual
06.2023

Bachelor of Arts - Business And Project Management

Strayer University
Virtual
2020

Associate of Arts - Business Administration

Strayer University
Virtual
2016

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • Analytical Thinking
  • Strategic Planning
  • Issue Resolution
  • Customer Relationship Management
  • Project Leadership
  • Client Engagement
  • Work Planning and Prioritization
  • Continuous Improvement
  • Project Management
  • Project Implementation
  • Business Analysis
  • Best Practices Implementation
  • Goal Setting
  • Integrity and Honesty
  • Process Improvement
  • Processes and procedures
  • Cultural Awareness
  • Business Planning
  • Change Management
  • Timeline Development
  • Project Analysis
  • Subject Matter Expert
  • Client Requirements Assessment
  • Work Product Development
  • User Support
  • Project Planning
  • Improvement plan knowledge

Accomplishments

  • People's Hero Award
  • Dean's List
  • Honors Program
  • Scholar List
  • All in Awards
  • Many internal achievements for performance (Verizon)
  • Rockstar (2010) Midwest

Affiliations

  • Scrum. Org
  • PMI Member
  • SAFe Community Member
  • Lota Eta chapter of Alpha Sigma Lamada honors society
  • Phi Theta Kappa
  • The National Society of Collegiate Scholars (NSCS)
  • Alpha Chi
  • Golden Key International Honour Society
  • Honors Advisory Board
  • The Society for Collegiate Leadership & Achievement (SCLA
  • Wexford Volunteer Fire Department

Certification

  • AIGPE White Belt
  • AIGPE Yellow Belt
  • Verizon Wireless Green Belt
  • Verizon Wireless Black Belt
  • Slack Basics
  • Fundamentals or Project Management PMI
  • JIRA foundations
  • SAFe 6 POPM
  • Content Square foundations
  • Agile Scrum Master (Verizon)
  • Agile Coach and Facilitator (Verizon)
  • Many Agile Certs (Verizon)
  • Test out PC technical

Timeline

Consultant Product Development/Manager of Product

Verizon Business Group
06.2022 - Current

Senior Analyst Procurement Enablement Lead

Verizon Business Group
04.2021 - 06.2022

Senior Analyst Systems and Tools D&A Team

Verizon Business Group
09.2019 - 04.2021

Production Support Incident Management

Verizon Business Group
02.2018 - 09.2019

Self Service (interim) Ticket Production Support

Verizon Business Group
03.2016 - 02.2018

Web Chat Coordinator

Verizon Business Group
10.2015 - 02.2018

Master of Science - Business Admin

Jack Welch Management

Bachelor of Arts - Business And Project Management

Strayer University

Associate of Arts - Business Administration

Strayer University
William Bender