WILLIAM BILLINGS
Lone Tree,CO
Summary
Dynamic leader with a proven track record at Maggiano's Little Italy, driving operational excellence and achieving 5-8% revenue growth. Expert in financial reporting and analysis, complemented by strong team development skills. Successfully managed a $230M P&L while enhancing productivity and reducing turnover through strategic initiatives. Multi-talented business leader bringing several years of experience as successful professional. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in industry. Customer-oriented and strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, implementing pricing models and turnaround management.
Overview
36
36
years of professional experience
Work History
President & Founder
Silver Spoon Recruiting LLC
09.2020 - Current
- Built executive search and strategic consulting firm serving the hospitality and restaurant industry, evolving from recruitment services into comprehensive operational and leadership advisory.
- Delivered 100% on-time completion across all search assignments while reducing average time-to-fill by 25%
- Maintained 90%+ candidate retention through thorough cultural fit assessment and realistic job previews
- Built qualified talent network of 500+ operations managers, GMs, and executives across the industry
- Expanded services to include strategic operations consulting, organizational development, and leadership advisory for restaurant and hospitality companies
Regional Director of Operations
Maggiano's Little Italy, Brinker International
07.2001 - 07.2020
- Directed operations for 29 high-volume locations generating $8M+ per unit across California, Ohio, Wisconsin, and Texas. Led all aspects of multi-unit P&L, team development, and operational excellence initiatives.
- Achieved 5-8% year-over-year revenue growth while maintaining profit margins 15% above company average
- Managed $230M+ annual P&L including labor, food costs, operational expenses, and capital expenditures
- Reduced management turnover by 40% through leadership development, succession planning, and engagement initiatives
- Improved labor productivity by 12% through operational transformation and standardized service delivery
- Negotiated vendor contracts achieving 8% annual cost reduction without compromising quality
- Implemented performance management systems and KPI tracking across all locations ensuring fiscal accountability
- 29 Locations | $230+ Million Annual Revenue | Multi-State Portfolio
Education
Executive Leadership Development Program - Operations Management, Strategic Planning, Financial Management, Organizational Leadership
Skills
- Restaurant management systems and POS systems
- Inventory control
- Financial reporting and analysis
- Business intelligence tools
- Microsoft Office Suite proficiency
- Data analysis tools
- Applicant tracking systems
Accomplishments
- 36 years progressive operations leadership in hospitality and service industries
- Managed operations portfolio up to $230M+ annual revenue across 29 locations
- Consistently delivered above-industry-average profit margins and revenue growth
- Built reputation for developing high-performing teams and reducing management turnover by 40%
Education And Professional Development
Executive Leadership Development Program, Operations Management, Strategic Planning, Financial Management, Organizational Leadership, Multi-Unit Operations Leadership, Executive Search, Process Improvement, Supply Chain Management
Timeline
President & Founder
Silver Spoon Recruiting LLC
09.2020 - Current
Regional Director of Operations
Maggiano's Little Italy, Brinker International
07.2001 - 07.2020