William Blackham
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in the Funeral Industry..
Overview
39
39
years of professional experience
Work History
Managing Director
Rector Funeral Home
05.2023 - 10.2023
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
Shift Leader Manager
American Mortuary Service
03.2019 - 05.2022
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Supervised all first calls and arranged for transportation.
- Worked closely with funeral homes an downers.
-
Licensed Funeral Director and Embalmer
Kimble County Funeral Home
02.2017 - 10.2019
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
Contractor Project Manager
Self Employed Services
06.2002 - 03.2017
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Successfully flipped 26 buildings and homes.
President and General Manager
Santa Fe Funeral Options
11.1999 - 08.2001
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Senior Area Manager
Stillbrook / SCI Corporations
04.1991 - 12.1993
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Location Manager
Bradley Funeral Service
09.1989 - 03.1991
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created and enforced detailed organization processes to increase quality and service standards.
- Waited on families, embalming, cosmeticized, hair dressing and casketing.
- Conducted Funeral Services.
- Maintained good relationships with clergy.
Student, Apprentice and Funeral Director
Stewart Enterprises Inc
03.1985 - 10.1989
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Helped fellow classmates succeed by tutoring when requested.
- Took extensive notes to document lessons and further solidify learning objectives.
- Worked funerals as directed.
- Assisted and learned embalming.
Education
Associate of Arts - Liberal Arts And General Studies
The University of Texas At El Paso
El Paso, TXAssociate of Science -
Dallas Institute of Funeral Service
Dallas, TX03.1988
Skills
- Mentoring and Training New Personnel
- Sales Leadership
- Human Resources
- Budget Management
- Operations Management
- Staff Management
- Account Management
- Client Relationships
- Business Administration
- Team Collaboration
- Embalming Staff Training, Funeral Service Training
Timeline
Managing Director
Rector Funeral Home
05.2023 - 10.2023
Shift Leader Manager
American Mortuary Service
03.2019 - 05.2022
Licensed Funeral Director and Embalmer
Kimble County Funeral Home
02.2017 - 10.2019
Contractor Project Manager
Self Employed Services
06.2002 - 03.2017
President and General Manager
Santa Fe Funeral Options
11.1999 - 08.2001
Senior Area Manager
Stillbrook / SCI Corporations
04.1991 - 12.1993
Location Manager
Bradley Funeral Service
09.1989 - 03.1991
Student, Apprentice and Funeral Director
Stewart Enterprises Inc
03.1985 - 10.1989
Associate of Arts - Liberal Arts And General Studies
The University of Texas At El Paso
Associate of Science -
Dallas Institute of Funeral Service
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