William Booker
Tulsa,OK
Summary
Dedicated Resident Manager with expertise in case management and facility operations oversight. Proven track record in enhancing customer satisfaction through effective communication and timely resolution of maintenance requests.
Overview
20
20
years of professional experience
Work History
Resident Manager
Tulsa ARC salvation army
Tulsa, OK
07.2021 - Current
- Coordinated resident support services including case management and counseling.
- Oversaw daily operations of resident facility ensuring safety and cleanliness.
- Monitored maintenance requests ensuring timely resolutions for residents' needs.
Sales Consultant
Acura of Portland
Portland, Oregon
01.2018 - 12.2019
- Assisted customers in selecting vehicles based on their needs and preferences.
- Collaborated with finance team to facilitate customer loan applications.
- Maintained up-to-date knowledge of product inventory and promotions.
Mobile Detailer
Crystal Clear
Gresham, Oregon
09.2014 - 01.2019
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Internet and floor sales
Tonkin Gresham Honda
Gresham, Oregon
06.2014 - 07.2017
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Consultant
Premiere Ford
Gladstone, Oregon
04.2006 - 04.2009
- Guided customers in vehicle selection based on needs and preferences.
- Showcased vehicle features and benefits to improve customer comprehension.
- Collaborated with finance team to streamline customer loan application processes.
- Maintained current knowledge of product inventory and promotions.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05-1983
Skills
- Resident services coordination
- Case management
- Facility operations oversight
- Maintenance request monitoring
- Safety compliance
- Customer relationship management
Languages
Spanish
Professional
Timeline
Resident Manager
Tulsa ARC salvation army
07.2021 - Current
Sales Consultant
Acura of Portland
01.2018 - 12.2019
Mobile Detailer
Crystal Clear
09.2014 - 01.2019
Internet and floor sales
Tonkin Gresham Honda
06.2014 - 07.2017
Sales Consultant
Premiere Ford
04.2006 - 04.2009
High School Diploma -
Duncanville High School