William Bowen
Credit Anylist
Richland Hills,TX
Summary
Highly organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to help the team achieve its goals. Currently seeking a full-time role that will provide professional challenges and allow me to leverage my strong interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities and experience handling numerous projects simultaneously while ensuring accuracy. Excels at prioritizing tasks and meeting deadlines. Strong problem-solving abilities, eagerness to learn, and excellent communication skills make me well-equipped to contribute to team success and achieve positive results. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
2004
2004
years of post-secondary education
Work History
Credit Anylist
United Refrigeration Inc.
11.2023 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Accounts Payable Specialist
Classic Auto Air Manufacturing
03.2022 - 11.2023
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Maintained compliance with internal controls and external regulations related to accounts payable processes.
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Dispatcher Leadership Development Team
AAA Texas Headquarters
04.2017 - 12.2022
- Efficiently coordinate service requests and dispatch emergency roadside assistance providers
- Communicate delays, ETA updates, and solutions to members and vendors with clarity and professionalism
- Maintain up-to-date knowledge of policy and procedural changes to provide accurate information to members
- Enhance member experience through timely communication and proactive problem-solving
- Handle a high volume of calls and data entry tasks while ensuring accuracy and efficiency
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Emergency Roadside Assistance Specialist
AAA Texas Headquarters
09.2016 - 04.2017
- Manage a high volume of inbound and outbound calls, handling up to 80+ calls per hour in a fast-paced environment
- Provide exceptional roadside assistance and customer support, ensuring members receive timely service and resolutions
- Calmly defuse high-stress situations and resolve customer concerns with professionalism and empathy
- Accurately document, research, and resolve service-related issues, consistently meeting and exceeding quality standards
- Collaborate with multiple departments to ensure seamless service delivery and customer satisfaction
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Customer Service Representative
Assurant Specialty Property
05.2016 - 08.2016
- Managed customer inquiries, policy reviews, and payment processing
- Resolved customer complaints and referred complex issues to designated departments
- Maintained accurate records of customer interactions and transactions
Loan Advisor
First Associates Loan Servicing & Lending Support
11.2013 - 12.2015
- Managed loan account servicing, payments, and collections
- Provided account information and debt repayment strategies to customers
- Investigated account discrepancies and ensured compliance with loan terms
- Maintained updated records of customer communications and account statuses
Call Center Supervisor
Inspyre Solutions / KPI Connect
11.2011 - 12.2013
- Supervised and trained call center staff to meet performance goals and service standards
- Monitored and evaluated staff performance, providing coaching and support as needed
- Managed customer escalations and resolved complex service issues
- Prepared reports, correspondence, and documentation to support operations
Network Information Specialist
The Resource Management Group
11.2007 - 11.2011
- Managed data processing and administrative operations for headquarters
- Verified and processed financial documentation with accuracy
- Supervised and trained staff on procedures and equipment usage
- Provided excellent customer service and routed incoming inquiries to appropriate departments
Education
High School Diploma -
San Diego Community College District - North City Campus
San Diego, CASkills
Accurate documentation skills
Friendly, positive attitude
Teamwork and collaboration
Skilled in digital technology
Customer service
Microsoft office
Problem-solving
Time management
Flexible and adaptable
Multitasking Abilities
Dependable and responsible
Calm under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programsTimeline
Credit Anylist
United Refrigeration Inc.
11.2023 - 03.2025
Accounts Payable Specialist
Classic Auto Air Manufacturing
03.2022 - 11.2023
Dispatcher Leadership Development Team
AAA Texas Headquarters
04.2017 - 12.2022
Emergency Roadside Assistance Specialist
AAA Texas Headquarters
09.2016 - 04.2017
Customer Service Representative
Assurant Specialty Property
05.2016 - 08.2016
Loan Advisor
First Associates Loan Servicing & Lending Support
11.2013 - 12.2015
Call Center Supervisor
Inspyre Solutions / KPI Connect
11.2011 - 12.2013
Network Information Specialist
The Resource Management Group
11.2007 - 11.2011
High School Diploma -
San Diego Community College District - North City Campus