Summary
Work History
Education
Skills
Timeline
Generic

William Bower

Marion

Summary

Dynamic leader with proven expertise in customer service and team leadership honed at Westmore Liquor. Excelled in enhancing customer satisfaction, driving financial performance, and mentoring teams for peak efficiency. Skilled in conflict resolution and sales management, achieving notable business growth through strategic decision-making and effective problem-solving.

Work History

Manager

Westmore Liquor
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Line Cook

17th Street Bar and Grill
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Laborer

Shannon Waterproofing
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.

Education

Diploma -

Vienna
Vienna Illinois

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Shift scheduling
  • Conflict resolution
  • Sales management

Timeline

Manager

Westmore Liquor

Line Cook

17th Street Bar and Grill

Laborer

Shannon Waterproofing

Diploma -

Vienna
William Bower