William Bowser

A Senior Technology Executive who effectively guides IT strategy, governs quality customer experiences, and drives excellence through staff and vendor partnerships. Contributes thought leadership from extensive IT, operations, and network technologies experience to incorporate mobility, security, cloud services, collaborative solutions, and maintenance to sustain processes and systems that enhance employee and client experiences. Continuously meets business goals, maximizes business value from information technology investments, and cultivates an environment that delivers full lifecycle support. Invests time in individual development, providing meaningful mentoring that enables career progress. Passionate about emerging trends in digital technology.

Service professional with extensive experience in managing high-performing teams and enhancing service operations. Known for collaborative approach and strong focus on achieving results in dynamic environments. Skilled in strategic planning, client relations, and operational efficiency, consistently adapting to meet organizational goals.

• 814.312.5598, Raleigh, NC
• 814.312.5598, Albany, NY
• Naples, FL
• Ebensburg, PA
• Youngsville, NC
• Altoona, PA
• Penn State University, University Park, PA

• PCI SSC Qualified Integrator & Reseller (QIR)
• PCI Certification
• Cisco CCNP Certification

• Stored Technology, Raleigh, NC, VP of Service Delivery, 01/01/21, Current, Oversees a multinational team of 45+ employees providing exceptional IT services., Responsible for Enterprise Helpdesk, PMO, Infrastructure and Engineering., Works with technology and software partners, IT consultancies, and technology solutions organizations to negotiate purchases., Work with customers to provide technology roadmaps., Establishes policies, procedures, and operating processes that ensure the highest effectiveness., Developed training programs to provide employees with best-in-class training., Manages an ITIL compliant change process including review and approval CAB., Maintains a SOC 2 Type 2 Operation., Develops strategic business plans to enhance offerings and gain market share., Travel between Raleigh and Albany to lead teams in both offices., Promoted company sales goals by developing and maintaining positive business relationships with new and existing clients.
• VILOGICS, Naples, FL, VP of Data Operations and Engineering, 01/01/18, 12/31/21, Executes all aspects of data center operations, including the maintenance and repair of all mission-critical equipment and systems., Oversees, motivates, and leads 75 employees (five directors and managers) across three departments., Supports a 24/7 operation to achieve 100% uptime and 100% compliance with all customer SLAs; high profile clients include The American Red Cross and Sheetz., Works with technology and software partners, IT consultancies, and technology solutions organizations to negotiate purchases and define technology roadmaps.
• PIPERTECH, Youngsville, NC, VP of Operations, 01/01/14, 12/31/18, Developed and led an operations team of 60+ field technicians, management staff, sales staff, human resources, and payroll staff in the day-to-day operations of the company; oversaw corporate P&L., Reduced department costs by improving operational efficiency and leveraging knowledge of new technologies to implement the automation of new hire onboarding and fleet management., Increased sales by 10% in only the second year with the company; substantially improved consistency between practice and policy., Implemented a PMO to standardize projects and streamline operational efficiencies., Promoted company sales goals by developing and maintaining positive business relationships with new and existing clients., Committed to employee development and company success by improving various training programs within the organization, including CCNA, BCSI, PMP, and leadership development., Authored and implemented policies and strategic plans aligned with company goals and mission., Awarded 'Vendor of the Year' from a key account in recognition of service above and beyond all other companies in the country.
• SHEETZ, Altoona, PA, Information Technology & Network Service Manager, 01/01/08, 12/31/14, Maintained a consistent operating cost despite 10% annual growth, leveraging strategic decision-making to realize significant savings while improving operations., Implemented PCI compliant solutions and maintained a Tier 1 Credit network., Installed Telcom bill management systems and corresponding reporting systems to eliminate labor costs and provide insight into billing processes., Renegotiated voice and data contracts and fiber links among all corporate campuses and store locations to reduce cost while increasing bandwidth., Led ITIL compliant change management for IT to better serve customers., Served as the Chairperson of the IT Rollout Team, which determined strategic IT roadmaps and approved technology rollouts.
• SHEETZ, Altoona, PA, Senior Network Engineer, 01/01/02, 12/31/08, Increased DMVPN network performance utilizing Broadband technologies to augment the MPLS network at 600 Sheetz locations; offloaded high bandwidth for non-essential applications and led Cisco IOS Firewall rollout to all stores., Served as project manager on the Cisco wireless installation; responsible for installing LWAPP APs at 600 sites and five corporate locations., Upgraded Cisco UCM and call centers on an annual basis; led rollout of Cisco Nexus for all corporate data centers., Available on call 24 hours a day, 365 days a year to provide comprehensive engineering solutions spanning design, installation, and implementation of network solutions., Developed and managed a repository of network diagrams, baselines, and configuration., Maintained and supported 1,200 phones, four UCM servers, and three call centers.
• SHEETZ, Altoona, PA, POS Project Manager, 01/01/94, 12/31/02, Facilitated the development and successful rollout of point-of-sale (POS) systems credit controllers and NCR POS systems to all Sheetz locations., Implemented Autogas fuel controllers at locations requiring separation of fuel and POS systems., Managed the movement of credit processing to internal systems saving the company greater than $1 Million dollars annually in processing fees., Part of a team that developed and deployed helpdesk services for all remote locations.