William Braford
Providence,UT
Summary
Professional with expertise in management and keen focus on operational efficiency. Adept at developing strategic plans that drive performance and align with company objectives. Reliable team player known for flexibility and commitment to achieving results. Skilled in project management, process improvement, and stakeholder communication.
Overview
14
14
years of professional experience
Work History
Prepared Foods Team Lead
Sam's Club
03.2024 - 05.2025
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Merchandise Team Manager
Sam's Club
09.2022 - 03.2024
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Enhanced store efficiency by implementing inventory control procedures and streamlining merchandise placement.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Manager in Training
Sam's Club
08.2022 - 09.2022
- Implemented innovative sales strategies to drive revenue growth and surpass company goals.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
General Merchandising Lead
Sam's Club
05.2019 - 08.2022
- Boosted store sales by implementing strategic merchandising plans and coordinating with cross-functional teams.
- Enhanced customer satisfaction through effective product placement, visual displays, and inventory management.
- Streamlined operations by optimizing store layout and product flow for maximum efficiency.
- Developed and maintained strong vendor relationships, resulting in improved product offerings and cost savings.
Over Night Team Lead
Sam's Club
06.2018 - 06.2019
- Assist Manager, manage a team of 4-8 associates
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
Deli processor
Sam's Club
12.2016 - 06.2018
- Streamlined daily operations for increased productivity by maintaining a clean and organized work area.
- Enhanced customer satisfaction by providing efficient and high-quality deli product preparation.
- Reduced food waste through proper storage and rotation of perishable items, ensuring freshness and quality.
Night Crew
Sam's Club
05.2016 - 12.2016
- Ensured timely completion of nightly tasks by effectively managing time and prioritizing duties.
- Reduced inventory discrepancies by accurately counting and organizing stock during restocking processes.
- Increased safety standards by promptly addressing potential hazards and reporting issues to management.
Customer Service Specialist
Big Lots
07.2014 - 06.2016
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
Security
Nisqually Red Wind Casino
06.2012 - 02.2014
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
- Notified management of security, vandalism and theft concerns.
Assistant Home Caregiver
LGH Residential Services
03.2011 - 06.2012
- Worked the graveyard shift at 2 to 3 homes caring for 8 to 9 clients
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH10-2026
Associate of Science - Entrepreneurship/Entrepreneurial Studies
Latter-day Saints Business College
01.2017
High School -
North Thurston High School
01.2007
Skills
- Customer Engagement
- Retail Management
- Oral Communication
- Customer Service
- Stock Control
- Merchandise Presentation
- Strategic Planning
- Food safety
- Scheduling
- Sanitation standards
- Product ordering
- Task delegation
Timeline
Prepared Foods Team Lead
Sam's Club
03.2024 - 05.2025
Merchandise Team Manager
Sam's Club
09.2022 - 03.2024
Manager in Training
Sam's Club
08.2022 - 09.2022
General Merchandising Lead
Sam's Club
05.2019 - 08.2022
Over Night Team Lead
Sam's Club
06.2018 - 06.2019
Deli processor
Sam's Club
12.2016 - 06.2018
Night Crew
Sam's Club
05.2016 - 12.2016
Customer Service Specialist
Big Lots
07.2014 - 06.2016
Security
Nisqually Red Wind Casino
06.2012 - 02.2014
Assistant Home Caregiver
LGH Residential Services
03.2011 - 06.2012
High School -
North Thurston High School
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Science - Entrepreneurship/Entrepreneurial Studies
Latter-day Saints Business College
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