William Bramlett
San Antonio
Summary
Dynamic professional with expertise in customer relations and B2B sales, honed at Peak Trailer Group. Proven track record in increasing territory sales by building strong client relationships and identifying new business opportunities. Skilled in conflict resolution and database management, consistently exceeding sales targets and contributing to team success.
Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality.
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Parts and Service Rep.
Peak Trailer Group
02.2022 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Monitored competitor activities to maintain competitive advantage.
- Attended trade shows and conferences regularly to increase brand visibility.
- Utilized customer feedback to identify new product opportunities and market trends.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Developed and implemented sales strategies to increase revenue.
- Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
- Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
- Mentored junior sales representatives, sharing expertise on effective communication techniques and relationship-building strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
Service Manager
Guerra Truck Center
06.2018 - 02.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
Education
Bachelor of Science - Health Sciences
The University of Texas At San Antonio
San Antonio, TX08-2011
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Pick up and delivery of units
- Delivery of parts
- B2B sales
- Account updates
- Database management
- Customer relationship management
- Account management
- Trend tracking
- Calendar management
- Service recommendations
- Schedule management
- Account updating
- Payment acceptance
- Service reporting
- System updates
- Technical support
- Remote assistance
- Inter-departmental collaboration
- Membership renewals
- Relationship building
- Sales expertise
- Critical thinking
- Customer service
- Team development
- Computer proficiency
- Active listening
- Product and service solutions
- Microsoft outlook
- Quality control
- Spreadsheets
- Paperwork processing
- Microsoft Excel
- Report creation
- Conflict resolution
- Business development
- Materials transport
- Problem resolution
- Order fulfillment
- Product promotion
- Coordination
- Service upselling
- Call management
- Product knowledge
- Client relations
- Dispute resolution
- Proofreading
- Data collection
Timeline
Parts and Service Rep.
Peak Trailer Group
02.2022 - Current
Service Manager
Guerra Truck Center
06.2018 - 02.2022
Bachelor of Science - Health Sciences
The University of Texas At San Antonio