Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Certification
Work Preference
Timeline
AccountManager

William Brinnisholtz

Sicklerville,NJ

Summary

With a proven track record at Castle Windows, I excel in customer service and construction, ensuring projects exceed expectations. Skilled in workload prioritization and health and safety, I've significantly reduced rework costs by identifying quality issues early. My leadership in guiding teams and enhancing efficiency showcases my commitment to excellence and safety in every project.

Overview

27
27
years of professional experience

Work History

Installation Manager

J&M Windows (aka Renewal by Andersen
08.2018 - 03.2025
  • Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
  • Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
  • Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
  • Managed installation schedules proactively to avoid delays and reduce downtime for clients.
  • Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
  • Streamlined installation processes for increased productivity and reduced project timelines.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
  • Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
  • Directed teams in installation, testing, start-up and system commissioning tasks.
  • Devised innovative solutions for complex installation challenges, resulting in successful project outcomes.
  • Conducted post-installation reviews to identify areas for improvement and apply lessons learned to future projects.
  • Improved client satisfaction with meticulous oversight of installation quality and adherence to standards.
  • Oversaw successful installation of high-value projects, maintaining strict quality control measures.
  • Achieved consistent compliance with industry regulations through diligent oversight and training.
  • Addressed and resolved client concerns promptly, maintaining positive relationships and repeat business.
  • Optimized resource allocation, assigning team members to projects based on skills and experience.
  • Monitored construction sites for compliance with safety regulations and adherence to standards.
  • Developed and implemented construction plans according to client specifications and expectations.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.

Window & Door Installer

Castle Windows
09.2017 - 08.2018
  • Installed windows and doors to ensure proper fit and function.
  • Enhanced energy efficiency by sealing gaps and insulating frames.
  • Removed old windows and doors, preparing spaces for new installations.
  • Ensured alignment and functionality, adjusting hardware as needed.
  • Installed windows and doors for enhancing building security and aesthetics.
  • Improved energy efficiency with precise window and door placements.
  • Ensured compliance with safety standards, maintaining a secure work environment.
  • Measured and cut materials to fit specific installation requirements.
  • Managed tools and equipment for maintaining operational efficiency on site.
  • Improved installation techniques through continuous learning and adaptation.

Installer of Windows and Doors

Jantek Windows
02.2015 - 07.2017
  • Installed equipment with precision, ensuring proper functioning and safety.
  • Managed installation schedules to optimize resource allocation.
  • Enhanced team efficiency by coordinating installation tasks.
  • Conducted site inspections for optimal installation planning.
  • Installed equipment and components in residential and commercial settings.
  • Ensured compliance with safety regulations and guidelines during installations.
  • Assisted team members in completing complex installations.
  • Maintained tools and equipment to ensure readiness for use.
  • Followed manufacturer instructions to install specialized equipment.
  • Improved client satisfaction with timely and accurate installations.
  • Increased efficiency by organizing and preparing tools before installations.
  • Completed installations to meet quality standards and customer expectations.

Service Manager

Castle Windows
03.2009 - 07.2015
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
  • Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Carpenter Foreman

J.A.Gavranich & Sons
05.1998 - 06.2015
  • Mentored junior carpenters to develop their skills, ensuring a well-trained workforce for future projects.
  • Increased project efficiency by delegating tasks and supervising a team of carpenters.
  • Ensured compliance with building codes by thoroughly reviewing design plans before commencing construction tasks.
  • Reduced material waste by implementing accurate measurements, cutting techniques, and proper storage practices.
  • Oversaw schedules and assignments for 6 personnel.
  • Supervised teams of up to 6 employees, answering questions, and providing feedback on work progress.

Education

High School Diploma -

Edgewood HS
Winslow Twp, Nj

Skills

  • Customer service
  • Construction
  • Workload prioritization
  • Health and safety
  • Lead Safe certifications

Accomplishments

i have in the past had cpr and lifeguard certifications.

volunteer for Homeward bound dog kennel.

Certifications in Lead Safe Practices.

Eagle Scout

Languages

Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Lead Safe

Work Preference

Work Type

Full Time

Timeline

Installation Manager

J&M Windows (aka Renewal by Andersen
08.2018 - 03.2025

Window & Door Installer

Castle Windows
09.2017 - 08.2018

Installer of Windows and Doors

Jantek Windows
02.2015 - 07.2017

Service Manager

Castle Windows
03.2009 - 07.2015

Carpenter Foreman

J.A.Gavranich & Sons
05.1998 - 06.2015

High School Diploma -

Edgewood HS

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William Brinnisholtz