William Brown

 Managed the service department as an income center to achieve income and expense targets.
 Hire the necessary staff for the service team, ensure they are trained and complete employee reviews.
 Ensure that employees follow safety policies and procedures, and that necessary safety equipment is available.
 Responsible for providing service to all customers, which will include partnering with the billing and credit/collections teams.
 Participates in the development of service department performance and compliance with company policies and procedures.
 Oversee the direction of the service staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable pay structure and identifiable career paths for qualified interested candidates.
 Meets regularly with staff to communicate objectives and goals, service department operating status and seeks employee input to improve department performance.
 This position is very administrative with little to no time in the field. You will work in various computer systems, such as our ERP, Field Service Management System, and GPS>

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