William Brown
Klamath Falls,OR
Summary
Dynamic leader with a proven track record at McDonald's, enhancing customer satisfaction and department efficiency through expert staff management and problem-solving. Skilled in team leadership and customer engagement, I excel in fast-paced environments, driving productivity and fostering professional growth. My approach combines rigorous safety protocols with effective training, ensuring both team and customer excellence.
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Training Department Manager
Mcdonalds
06.2022 - 11.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
Subway
Teak Inc
03.2022 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
GED -
GED
Klamath Falls, OR01-2025
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Safety and security
- Customer engagement
- Flexible schedule
- Employee scheduling
Certification
- Oregon Driver's License
- ServSafe Food Handler's Certification
Timeline
Training Department Manager
Mcdonalds
06.2022 - 11.2024
Subway
Teak Inc
03.2022 - 06.2022
GED -
GED
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