William Brown

• Sold, serviced, and supported office technology solutions including copiers, printers, and postage meters to oil and gas clients.

• Managed print and mailing of JIBs and Revenue Statements using WolfePak, Enertia, and more.

• Installed a postage meter for BattleCreek Church and coordinated training.

•Utilized Salesforce for CRM tracking, pipeline management, and task follow-up.

Prospected new accounts and ensured client retention.

•Developed tailored sales strategies to meet diverse client needs across multiple industries.

•Conducted product presentations and demonstrations, effectively communicating value propositions.

• Managed and delegated tasks to over 10 crews of 4 painters each. I was in charge of making sure they had the right supplies to get the job done and exceed time expectations.
• Allocated project resources effectively, maximizing team capabilities and project outcomes.
• Developed comprehensive project plans with builders and homeowners alike. I walked from 1000 sq. ft. project to 20,000 sq. ft. projects with homeowners on which I had the task of understanding customer expectations and making sure my painters exceed those expectations.
• Developed and implemented comprehensive social media strategies to increase brand visibility and engagement.
• Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.
• Brought in new customers with above-average closing rate using exceptional communication skills.
• Kept all color data information systemically filed ready to answer any questions that might arise from the builder and homeowner alike. This included formulas, product code, sheens and safety data sheets.

• Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases which has led to a 95% employee retention rate.
• Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands. Meeting business and customer needs consistently has awarded me with the opportunity of supplying paint to big jobs such as the Scheels store in the woodland hills mall and the Cherokee Language Center in Tahlequah.
• Developed and implemented marketing strategies to increase store traffic and sales while analyzing data and areas of opportunity for growth. The execution of my marketing strategy increased my store transaction rate by 35% and sales, YOY, 30%.
• Fostered strong relationships with vendors to negotiate better deals on products or services and also set prices and credit terms for goods based on forecasts or customer demand. This meant that I would negotiate deals with painting companies based on their demand in order to ensure growth in my store and acquiring new business.

• Supported store managers with day-to-day operational requirements by properly drawing daily, weekly, and monthly plans according to our store Key Performance Indicators.
• Coordinated employee schedules to support the front end, pharmacy, and photo department while keeping track of our store budget.
• Delegated tasks to different staff members and monitored performance. This included following up with the assigned staff members and coaching depending on their performance or celebrating whenever the assigned tasks were executed properly.
• Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions. I also developed this team by coaching them in how to handle escalating problems in order to improve customer relations while also maintaining brand loyalty.