William Broyles
Fairfield,Ohio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Courtesy team member
Meijer
01.2018 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Periodically disinfected carts preventing spread of disease.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Contributed to team efforts by participating in store-wide clean-up and organization initiatives.
- Cleared parking lot of litter and foreign debris.
- Assisted in loading purchases into customer vehicles, ensuring seamless checkout experience.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
Furniture sales specialist - DTS
Biglots
09.2019 - 10.2023
- Sell furniture on sales floor
- Unload furniture trucks
- Organize backrooms
- Put floor models together
- Deal with customer complaints
- Set up furniture delivery
- Sell insurance, leasing and credit card programs
- Set up loading and pickup dates
- Cleaned parking lot
- Put merchandise back on shelves
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Truck Unloader
Abel
03.2021 - 10.2024
- Handled packages with care while transporting from truck to loading dock.
- Unloaded packages with care and placed in proper staging area.
- Assisted other team members in navigating large loads.
- Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
- Stacked or assembled materials into bundles and banded bundles together, using banding machine clincher.
- Used barcode scanners and other technology to track and document cargo information.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
Education
High school diploma -
Mount Healthy Jr/Sr
Cincinnati, OhioSkills
- Adaptability
- Attention to Detail
- Interpersonal Skills
- Problem Solving
- Productivity
- Time Management
- Workplace safety
- Scanner operation
- Shipping and receiving
- Following instructions
- Load planning
- Shelf stocking
- OSHA standards
- Customer service
- Problem-solving
- Computer proficiency
- Problem resolution
- Complaint handling
- Decision-making
Volunteeringandleadership
Mt. Healthy Alliance, Volunteer, Cincinnati, Ohio, Helped people pick grocery and brought them to their car for 8 years.
Timeline
Truck Unloader
Abel
03.2021 - 10.2024
Furniture sales specialist - DTS
Biglots
09.2019 - 10.2023
Courtesy team member
Meijer
01.2018 - 04.2019
High school diploma -
Mount Healthy Jr/Sr
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