William Bryan
Converse,TX
Summary
At Dell Technologies, spearheaded initiatives that saved over $700k annually by negotiating favorable partner contracts, and transformed a low-performing team into a high-achieving unit using Maxwell Leadership principles. As an expert in Vendor Evaluation and Relationship Management, implemented a strategic approach to problem-solving and communication significantly enhanced operational efficiency and revenue streams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program/Vendor/Partner/Training Manager
Dell Technologies
05.2003 - 02.2024
- Negotiated favorable contracts with partners and vendors, resulting in new SOWs that resulted in reduced OPEX without sacrificing quality. One partner contract realized annualized savings of more than $700k and increased productivity by reducing SLAs by more than 50%.
- Led Global Education Services Team for Client Service Organization. Within 6 months of taking over a low performing team (1 of 13), I helped change team structure and culture using Maxwell Leadership principles and the team maintained best or tied for best KPIs in every measured category for the next 30 months under my direction.
- Managed long-term strategic partnerships with key vendors (including Microsoft, Cisco, Broadcom, and Juniper), enhancing collaboration and creating mutual benefits. Relationships were built on transparency and trust as we co-delivered QBRs to Senior Executives and stakeholders internal and external.
- Conducted market research to identify new potential revenue streams and partners, helping to expand the company brand and portfolio, including M&As like Alienware, Force10, and WYSE.
- Coordinated with cross-functional teams to identify opportunities for process improvements and cost reductions within operational processes and procedures, while ensuring changes are updated within QMS for ISO compliance. Also, presenting to ISO auditors as necessary.
- Other items included Budget Management, leading Career Development initiatives, developing and streamlining HR processes related to MTODs, Hiring, and Mentoring.
Education
Bachelor of Arts -
Ball State University
Muncie, INMBA -
Concordia University
Austin, TXSkills
- Issue Resolution
- Communication and Presentation
- Paradoxical Solutioning (Problem Solving)
- Time Management
- Vendor evaluation
- Relationship Management
- Customer Needs Assessment
- Business Planning
- Risk Management
- Revenue Generation
- Negotiation expertise
- Project/Program Management
Certification
- Certified ScrumMaster (CSM)
- Certified Scrum Product Owner (CSPO)
- Advanced Certified Scrum Product Owner (ACSPO)
- Certified Agile Leader (CAL)
- ITIL Foundations
- Six Sigma Certification
- Pragmatic Marketing (PMC-III)
- Certified Maxwell Leader (John C Maxwell)
Timeline
Program/Vendor/Partner/Training Manager
Dell Technologies
05.2003 - 02.2024
Bachelor of Arts -
Ball State University
MBA -
Concordia University
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