Overview
Work History
Education
Skills
Timeline
Generic

William Bryan

New York,NY

Overview

10
10
years of professional experience

Work History

Senior Customer Success Manager

Box.com
New York, NY
09.2022 - Current
  • Growing and nurturing a multi-million-dollar book of business across industries such as banking/finance, accounting, marketing, biotech/pharma, fintech, real estate, retail/cosmetics, and non-profit
  • Partnering with Director, VP, and C-level IT executives to lead strategic business reviews, develop success plans for product adoption, and showcase success metrics
  • Working cross-functionally with Account Executives, Renewals Managers, Customer Support, and Product teams to support customer interactions and influence product roadmap based on client needs
  • Utilizing SaaS software such as Box, Okta, Confluence, GainSight, Google app suite, Salesforce, Slack, Tableau, and Zendesk
  • Analyzing and reporting on client usage data, account health, forecasting renewals, documenting client interactions, and developing high-value use cases
  • Facilitating executive briefings with Box’s C-Suite and client C-Suite executives to identify high-value use cases, optimize deployment efficiency, strategize on cost savings, and demo value-adding products

Customer Success Manager

Outreach
New York, NY
06.2022 - 09.2022
  • Customer advocate focused on driving long term success through inbound and outbound activities, ensuring satisfaction, adoption, and renewals through best practices and product capabilities
  • Use Salesforce internally to log feature requests, customer escalations, meeting notes, EBR data, and customer health scores
  • Consult customers on integrations with Salesforce, Salesforce best practices, and using Salesforce reporting effectively with the Outreach Platform
  • Provide sales and customer success best practices presentations to customers based on current industry trends

Senior Client Success Specialist – Mid Market

Indeed
New York, NY
06.2019 - 02.2022
  • Managed over $4MM of yearly advertising revenue across all client campaigns
  • Provided world-renowned service and provide personalized solutions to clients
  • Utilized platforms such as Salesforce and Blue Value 2.0 to be proactive in optimizing book of business and mitigate churn
  • Partnered with Mid-Market & Enterprise Account Executives to onboard, train, and proactively drive adoption with our Mid-Market & Enterprise customers
  • Prepared and presented Quarterly Business Reviews
  • Collaborated with account managers to develop account strategy and assess the overall health of the client's accounts
  • Managed setup and implementation of various Indeed products and works with clients to drive feature adoption and product engagement

Branch Manager

Enterprise Holdings
New York City
05.2015 - 06.2019
  • Developed sales and overall strategies for branch which improved fleet growth by 10%
  • Trained and developed employees on management qualifications which lead to multiple management promotions
  • Developed branch business and operational strategy focused on Growth, Employee Retention, Probability and Customer Service

Regional Communications Manager

Black Inclusion Group
  • Engaged and collaborates with SLT, Senior Management, and Management to drive DI&B initiatives
  • Develops, manages and implements internal & external comm plans for Black Inclusion Group BIG [AMER]
  • Liaises with BIG [AMER] leadership & DI&B team to curate regional communication materials
  • Tracks and report measurable data, engagement and performance of all media campaigns

Education

Bachelor of Arts - Media & Communications

SUNY College at Old Westbury
New York City, NY
05.2015

Skills

  • Account growth
  • Relationship management
  • Customer journey mapping
  • Data-driven decision making
  • Upselling strategies
  • Salesforce proficiency
  • Customer advocacy
  • Customer segmentation
  • Customer feedback analysis
  • Customer satisfaction
  • Negotiation
  • Proficient in CRM software

Timeline

Senior Customer Success Manager

Box.com
09.2022 - Current

Customer Success Manager

Outreach
06.2022 - 09.2022

Senior Client Success Specialist – Mid Market

Indeed
06.2019 - 02.2022

Branch Manager

Enterprise Holdings
05.2015 - 06.2019

Regional Communications Manager

Black Inclusion Group

Bachelor of Arts - Media & Communications

SUNY College at Old Westbury

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William Bryan