William Brzenski
Caldwell,NJ
Summary
Dedicated bank teller with 22 years of experience providing efficient and accurate financial services to clients. Proficient in cash handling, transaction processing, fraud detection, and cross-selling bank products. Demonstrated ability to maintain strong client relationships while ensuring adherence to banking regulations. Adept at working in fast-paced environments, with a keen eye for detail and commitment to exceptional customer service.
Overview
23
23
years of professional experience
Work History
Lead Bank Teller
Wells Fargo
01.2011 - 01.2025
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Coordinated with management to develop strategies for improving branch performance.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Introduced customers to other bank team members to help meet financial needs.
- Educated customers on online banking and mobile banking applications..
Bank Teller
Wachovia Bank
05.2002 - 01.2011
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Trained new hires on customer service policies and procedures.
Education
Accounting
Montclair State University
Montclair, NJ06-1999
Skills
- Cash handling expertise
- Regulatory compliance
- Fraud detection techniques
- Transaction processing accuracy
- Risk management awareness
- Sales and cross-selling
- Customer service
- Transactions processing
- Verbal and written communication
- Relationship building
- Security procedures
- Transaction overrides
- Branch ATM operation
- Vault balancing
- Fraud monitoring
- Daily operations support
- Banking standards compliance
Promoter's Circle Award
2021 Consistently in the top 20% of branches of Wells Fargo for customer service.
Timeline
Lead Bank Teller
Wells Fargo
01.2011 - 01.2025
Bank Teller
Wachovia Bank
05.2002 - 01.2011
Accounting
Montclair State University
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