William B'Smith
Summary
Diligent Business Operations Analyst with solid background in streamlining operations and improving efficiency. Adept at identifying bottlenecks and implementing strategic solutions that enhance workflow. Demonstrated ability in optimizing processes and fostering team collaboration to achieve organizational goals.
With over ten years of experience in the healthcare industry and a proven track record of improving the quality of care and operational efficiencies in different healthcare settings. Strong experience in project management, care coordination, account development, staff training/growth, and SaaS platforms. Seeking an opportunity to leverage my strategic thinking, leadership skills, and technical expertise to drive product growth and deliver exceptional user experiences.
Overview
14
14
years of professional experience
Work History
Operations Consultant Supervisor
Encompass Health/ Enhabit
01.2020 - Current
- Lead cross-functional teams, define product strategy, and deliver high-quality services on time and within budget
- Skilled in product lifecycle management, market analysis, agile methodologies, and customer-centric product development
- Excellent communicator with strong analytical and problem-solving abilities
- Created a training development program that reduced turnover and increased retention for 2021-2022 by 23%
- Led the integration of the OnBase and Forcura software to 250 agencies
- Analyzed KPIs and provided strategies of growth to executive leadership
- Established De Novo agencies and led multimillion dollar acquisitions
- Work directly with accreditation agencies CHOW, CHAP, & CHOI to establish credentialed home health, hospice, and private duty agencies
- Hired, trained, and manage five new operations consultants who support agencies across the nation
- Establish relationships with new supply and service vendors
- Create Standard Operating Procedures for a home health, private duty, pediatric, and hospice agencies
- Was on the review board for branding of the Encompass Health logo that is prominently known today
Senior Operations Consultant
Encompass Health
01.2016 - 01.2020
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions
- Managed vendor relationships to ensure consistent service quality and secure favorable contract terms
- Developed comprehensive training programs to cultivate a skilled workforce and promote continuous professional growth
- Championed organizational change initiatives, fostering a culture of continuous improvement and innovation
- Conducted comprehensive audits for regulatory compliance adherence while minimizing risks associated with non-compliance penalties
- Designed robust process documentation, enabling seamless knowledge transfer between team members during transitions or onboarding new hires
Operations Consultant
Encompass Health Home Health
01.2012 - 01.2016
- Consulted with home health, hospice, private duty, and pediatric leadership to evaluate their operational efficiency, identify areas of improvement, and develop strategies to achieve optimal performance
- Successfully integrate high functioning platforms company wide: WorldView, Print2Fax, Evolve Learning Platform, Lippincott, MedBridge, Forcura, SharePoint, Online Learning Hub, Microsoft365, HireRight, and more
- Created and provided Operations/HR/Compliance/Software/Financial/Payroll/Sales training for all back-office positions and mobile device training for field staff positions
- Planned and coordinated the E3 Conference in Las Vegas, NV from 2012 - 2020
- Worked with HCHB as an end user consultant providing value added feedback to the client experience
- Analyzed meta data through Tableau to understand and advised on market trends to executive and branch leadership
- Lead presenter at Encompass Development Center for the Top Gun: Patient Service Coordinator training course from 2018-2020
E-Commerce Sales Coordinator
Petra Industries
07.2011 - 10.2012
- Developed relationships with buyers from multiple .com e-tailer to increasing buying quantity
- Largest accounts included Amazon, Wal-Mart, PC Mall, NewEgg, Linens n' Things, Beach Audio, and Sonic Electronics
- Achieved 110% above goal in Q1, 117% in Q2, and 138% in Q3
Education
Bachelors - Business Administration And Management
Oklahoma Christian University
Edmond, OKSkills
- Lean Six Sigma
- Project management
- Account management
- Interdepartmental collaboration
- Operational efficiency
- Policy and program development
- Financial oversight
- Regulatory and statutory compliance
- Employee recruitment and retention
- Customer relationships
- Operational efficiency
- Staff training and development
- Business process improvement
Timeline
Operations Consultant Supervisor
Encompass Health/ Enhabit
01.2020 - Current
Senior Operations Consultant
Encompass Health
01.2016 - 01.2020
Operations Consultant
Encompass Health Home Health
01.2012 - 01.2016
E-Commerce Sales Coordinator
Petra Industries
07.2011 - 10.2012
Bachelors - Business Administration And Management
Oklahoma Christian University
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