William Buckett

Contact for technical and pricing inquiries for lubricated couplings. Concentrate on non-standard requests that are considered above the standard catalog and price book. Trainer for internal and external customers since 2007. Conduct in-house, RRX offsite and field coupling training. Those training sessions have included RRX customer care, sales account managers, distributors, newly hired teammates, Falk maintenance school and offsite end users.

• Provide technical support and troubleshooting for application-related issues, ensuring prompt resolutions.
• Serve as a go-to technical expert within the organization, providing timely guidance and input during critical decision-making moments.
• Assist sales teams with pre-sales technical support, helping close deals with prospective clients.
• Deliver comprehensive training sessions on new brands, increasing team knowledge and capabilities.
• Provide exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
• Assist with thorough pricing reviews to ensure adherence to best practices.

• Resolved customer inquiries efficiently, ensuring satisfaction.
• Trained new representatives on company policies and customer service protocols, fostering a knowledgeable team.
• Maintained a high level of product knowledge on coupling and gear drives to provide accurate information and support to customers.
• Owned customer contact from quote to order to shipment. Resolved any issues that came up.

• Loaded rough coupling hubs onto CNC machines for boring and keying operations.
• Prepared finished hubs for shipping either as components or picking remaining items to ship complete couplings.
• Gained hands-on expertise with Falk brand grid, gear, disc and elastomer couplings.
• Assisted in new hire training