Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Intership - Outpatient Rehabilitation. Hunington Hospital Pasadena, CA
Timeline
Generic

William Buege

Pasadena,CA

Summary

Highly knowledgeable professional with expertise in business techniques, methods, and principles. Proficient in diverse business functions such as content management systems, report analytics, expense management, and market research. Strong negotiation and multitasking skills.

Overview

16
16
years of professional experience

Work History

Independent Contractor

Shipt
Pasadena
03.2021 - Current
  • Maintained and expanded customer base through continuous relationship building and prospecting for new clientele.
  • Leveraged analysis of customer feedback data to optimize customer service processes.
  • Assessed customer needs, addressed concerns and specified details for order completion.
  • Demonstrated dedication to delivering outstanding customer support by swiftly responding to inquiries.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize workload, keeping up-to-date and easily accessible information.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.

Supervisor

Donut Friend
Los Angeles, CA
12.2019 - 02.2021
  • Utilized periodic reviews to evaluate and document employee performance effectively.
  • Offered direction to subordinates in the execution of their work responsibilities.
  • Developed innovative techniques to enhance customer service standards.
  • Achieved timely resolution of customer complaints, guaranteeing maximum customer satisfaction.
  • Responsibilities included overseeing the hiring process, providing training to new staff members, and offering ongoing mentorship and coaching for performance improvement. Also conducted regular evaluations and implemented terminations when necessary.
  • Directed and supervised team of 15 employees in daily operations.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Supervisor Lead

Pitfire Artisan Pizza
Pasadena, CA
09.2015 - 11.2019
  • Developed solutions for enhancing efficiency and maximizing profits.
  • Identified and implemented effective strategies by analyzing key performance indicators.
  • Collaborated seamlessly with staff and leadership to ensure a harmonious work environment.
  • Conducted assessments on company operations to meet safety requirements.
  • Achieved outstanding customer satisfaction by quickly and efficiently addressing customers' needs.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Scheduled staff to ensure sufficient coverage during peak times.
  • Oversaw a team of 15 employees to ensure the attainment of goals related to productivity and quality.

Asst Brand Manager Licensing

Hybrid Apparel
Cypress, CA
10.2014 - 10.2015
  • Managed relationships with licensees to ensure timely delivery of products and reviews.
  • Coordinated internal resources across departments to ensure successful execution of merchandise.
  • Maintained up-to-date records of all marketing activities performed by the team.
  • Work directly with brand managers to complete all tasks at hand.

Merchandise Lead

Burlington Coat Factory
West Covina, CA
03.2008 - 11.2013
  • Conducted weekly meetings with staff to review performance goals and discuss any issues or concerns.
  • Supervised team of sales associates, delegating tasks and providing guidance when needed.
  • Monitored customer service standards among staff members to ensure high-quality experiences for shoppers.
  • Cultivated an atmosphere of teamwork among staff members by encouraging communication and collaboration.
  • Executed daily opening and closing duties such as setting up shop floor displays, restocking shelves.
  • Addressed customer complaints and provided assistance with returns and exchanges as needed.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.

Education

Bachelor of Science - Kinesiology

California State University Los Angles
Los Angeles
05-2021

Skills

  • Workload Management
  • Deadline Adherence
  • Quoting and estimating
  • Service Marketing
  • Scope Definition
  • Requirements Gathering
  • Schedule Management
  • Client Relationship Building
  • Project Management

Affiliations

  • Adobe Photoshop
  • Pixelmator Pro
  • Adobe Premiere Pro

Languages

English
Professional

Intership - Outpatient Rehabilitation. Hunington Hospital Pasadena, CA

May 2019 - March 2021

Assist occupational therapist during neuromuscular rehabilitation. Developed skills and knowledge through assessment of clients. Assist with filing and office management.

Timeline

Independent Contractor

Shipt
03.2021 - Current

Supervisor

Donut Friend
12.2019 - 02.2021

Supervisor Lead

Pitfire Artisan Pizza
09.2015 - 11.2019

Asst Brand Manager Licensing

Hybrid Apparel
10.2014 - 10.2015

Merchandise Lead

Burlington Coat Factory
03.2008 - 11.2013

Bachelor of Science - Kinesiology

California State University Los Angles

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William Buege