William Buerk
Dayton,OH
Overview
2027
2027
years of professional experience
Work History
Battery Technician
AAA
Dayton , OH
09.2021 - 05.2026
- Conducted battery diagnostics using specialized testing equipment and tools.
- Assembled and installed batteries in various automotive applications efficiently.
- Maintained accurate records of battery inventory and service history for quality
- control.
- Ensured compliance with safety protocols while performing battery maintenance tasks.
- Trained and guided junior technicians on proper battery handling procedures to enhance safety and operational standards.
- Collaborated with team members to troubleshoot electrical issues in vehicles.
- Assisted customers with battery selections based on vehicle specifications and needs.
- Contributed to continuous improvement initiatives for battery service workflows and processes to optimize efficiency and service quality.
- Adhered strictly to company policies when handling hazardous materials associated with automotive batteries.
Front of house manager
Golden Corral Buffet and Grill
Dayton, OH
2018 - 03.2021
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Managed front-of-house operations and ensured smooth customer service flow.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Trained staff on customer engagement and service protocols.
- Assisted with training new staff members on proper customer service techniques.
- Handled customer inquiries and resolved issues promptly.
- Resolved customer complaints in a professional manner.
- Oversaw seating arrangements and maintained dining area cleanliness.
- Coordinated with kitchen staff to ensure timely food delivery.
- Scheduled staff shifts to meet peak business hours efficiently.
- Monitored inventory levels and placed orders for supplies.
- Maintained compliance with health and safety regulations in dining areas.
General Manager
Bob Evans Restaurant
Dayton, OH
07.2013 - 02.2018
- Oversaw daily restaurant operations and staff management.
- Developed and implemented training programs for new employees.
- Coordinated inventory management and supply chain processes.
- Ensured compliance with health and safety
- regulations.
- Managed customer service initiatives to enhance guest satisfaction.
- Analyzed financial reports to optimize budget allocations.
- Led staff meetings to communicate goals and expectations effectively.
- Fostered a positive team environment through motivation and support.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- started working at Bob Evans in 2001 as a busser trained and serving after that kitchen prep and then grill cook work my way up from employee all the way through management
Education
Belmont High School
Dayton, Ohio05-2001
Skills
- Battery testing
- Battery assembly
- Electrical troubleshooting
- Equipment servicing
- Hazardous materials handling
- Client relationship management
Accomplishments
- While working AAA, I was the top battery technician, and our region
Timeline
Battery Technician
AAA
09.2021 - 05.2026
General Manager
Bob Evans Restaurant
07.2013 - 02.2018
Front of house manager
Golden Corral Buffet and Grill
2018 - 03.2021
Belmont High School