William Buffin
Dallas,Texas
Summary
Dynamic professional with a background in finance, known for high productivity and efficient task completion. Skilled in financial analysis, risk assessment, and regulatory compliance. Excel at critical thinking, problem-solving, and communication, leveraging these soft skills to navigate complex challenges and deliver results.
Overview
16
16
years of professional experience
Work History
Credit Analyst
Toyota Financial Services
06.2022 - Current
- Working directly with dealership teams to capture new business and maintain existing relationships with our business partners.
- Evaluate and negotiate deals within established guidelines.
Brand Engagement Advocate
Toyota Motor Sales
05.2015 - Current
- Interact with customers to identify, assess, and negotiate a course of action that appropriately resolves the customer’s questions and concerns, while documenting all activities in the Guest Experience Platform.
Mid-range Account Manager
Santander Consumer USA
06.2012 - 05.2015
- Negotiate payments and arrangements with customers in order to bring customers’ auto loan accounts current
- Perform duties in compliance with company guidelines, state, and federal laws including FDCPA
Customer Service Representative
Time Warner Cable
01.2009 - 03.2012
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Education
BFA - Visual Communication
University of Texas At Arlington
05.2017
AA -
Tarrant County College
05.2013
Skills
- Customer Interfacing/Support
- Operational Excellence
- Leadership
- Relationship management
- Risk analysis
- Project planning
- Oral and written communications
- Microsoft office and outlook proficiency
Timeline
Credit Analyst
Toyota Financial Services
06.2022 - Current
Brand Engagement Advocate
Toyota Motor Sales
05.2015 - Current
Mid-range Account Manager
Santander Consumer USA
06.2012 - 05.2015
Customer Service Representative
Time Warner Cable
01.2009 - 03.2012
BFA - Visual Communication
University of Texas At Arlington
AA -
Tarrant County College
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