William Burgos

Driver

UniClean

04.2024 - 11.2024

Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.

Package Handler

UPS

10.2023 - 02.2024

Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.

Sales Associate

Allied Brothers Intermodal

06.2017 - 08.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Collaborated with team members to achieve monthly sales targets.
Led team meetings focused on sales techniques and product features, boosting overall team performance.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Monitored sales trends to adjust sales strategies and meet changing customer demands.
Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Increased customer loyalty with personalized shopping experiences and attentive service.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Coordinated sales promotions and events to drive store traffic and increase sales volume.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided exceptional services and pleasant shopping experiences to retail customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Recommended complementary purchases to customers, increasing revenue.
Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.

Summary

Overview

Work History

Driver

Package Handler

Sales Associate

Education

High School Diploma -

Skills

Languages

Timeline

Driver

Package Handler

Sales Associate

High School Diploma -

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