William Burke
Los Angeles,CA
Summary
Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Manager / Sales Manager
Mossi Salibian MD FACS
01.2023 - Current
- Ensure smooth functioning of all Practice operations and supervised staff members.
- Utilize both in-person consultations and cold calls to drive sales for both new and existing patients.
- Regularly assess the goals and intentions of non-surgical patients during consultations.
- Successfully enhance customer retention rates for both Nueromodulator and filler treatment recipients, surpassing targets.
- Efficiently utilize Brand tools to help create Quarterly and Yearly KPIs
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Efficiently managed paperwork for surgery bookings, ensuring accurate documentation and patient satisfaction.
Patient Care Coordinator / Sales consultant
Mossi Salibian MD
06.2022 - 01.2023
Sales Lead / Patient Care Supervisor
Revive MD
03.2021 - 06.2022
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Coordinated multidisciplinary care, connecting patients with appropriate specialists and support services.
- Increased patient retention by establishing strong relationships built on trust, empathy, and clear communication.
- Collaborated closely with physicians regarding treatment plans, ensuring continuity of care and seamless transition between care providers.
- Mentored junior staff members, fostering a positive work environment centered on teamwork and collaboration.
Medical Receptionist/Front Desk
Revive md
12.2020 - 03.2021
Front Desk Receptionist
LaserAway
07.2020 - 12.2020
Business Development Representative
THE SEARCH AGENCY
01.2018 - 01.2019
- Worked as a business development manager for the company on outside sales team, acquiring the new client of the year award for largest account acquired during that time.
Senior Healthcare Recruiter
MAXIM HEALTHCARE
05.2017 - 01.2018
- Recruited and Staffed Nurses, Doctors and other specialized medical professionals for LAUSD
- Interviewed and selected qualified professionals to work in public schools across LA
- Served as the point of contact for both school districts as well as medical professionals who worked for them
- Ensured customer and client satisfaction in the roles and school environments.
Education
B.A. in Communications - Business
The University of San Francisco
San Francisco, CA05.2016
Skills
- Medical receptionist (2 years)
- Customer service (10 years)
- Customer relationship management (5 years)
- Customer retention (5 years)
- Medical terminology
- Communication skills
- Organizational skills
- Business development
- Customer relationship management
- Healthcare management
- Sales
- Marketing
- Product demos
- Lead generation
- Bilingual
- Spanish
- EMR systems
- B2B sales
- CRM software
- Negotiation
- Relationship management
- Retail sales
- Recruiting
- Interviewing
- Microsoft Excel
- Customer service
- Medical sales
- Time management
- Plastic surgery
- Territory management
- Beauty & cosmetics sales
- Account management
- Conflict management
- Analysis skills
- Anatomy knowledge
- Salesforce
- Practice Management
- Insurance Verification
- HIPAA
- Medical Coding
- Medical Scheduling
- Medical Billing
- ICD-10
- Leadership
- Schedule Management
- Staff Management
- Workflow Management
- Referral management
- Performance Metrics
- Strategic consulting
- Client consulting
- Decision-Making
- HIPAA Guidelines
- CPR/AED
Certification
Driver's License, 08/01/20, 08/01/24
Personal Information
- Title: Practice Manager for Top Plastic Surgeon
- Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Practice Manager / Sales Manager
Mossi Salibian MD FACS
01.2023 - Current
Patient Care Coordinator / Sales consultant
Mossi Salibian MD
06.2022 - 01.2023
Sales Lead / Patient Care Supervisor
Revive MD
03.2021 - 06.2022
Medical Receptionist/Front Desk
Revive md
12.2020 - 03.2021
Front Desk Receptionist
LaserAway
07.2020 - 12.2020
Business Development Representative
THE SEARCH AGENCY
01.2018 - 01.2019
Senior Healthcare Recruiter
MAXIM HEALTHCARE
05.2017 - 01.2018
B.A. in Communications - Business
The University of San Francisco
Driver's License, 08/01/20, 08/01/24
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