William Burlison
Wurtsboro,NY
Summary
Field technician supervisor with strong leadership and problem-solving skills. Adept at managing teams, ensuring operational efficiency, and maintaining high standards in service delivery. Known for adaptability, effective communication, and expertise in troubleshooting and technical support. Reliable team player focused on achieving results and enhancing team performance.
Overview
11
11
years of professional experience
Work History
Field Technician Supervisor
MasTec Advanced Technologies
04.2022 - 12.2025
- Assisted in troubleshooting and repairing field equipment to ensure operational efficiency.
- Learned safety protocols and standard operating procedures to maintain workplace safety.
- Supported daily operations by coordinating field technician schedules and assignments.
- Collaborated with team members to streamline workflow processes for improved service delivery.
- Documented service reports accurately to facilitate timely communication with management.
- Participated in training sessions to enhance technical skills and knowledge of tools used in the field.
- Maintained inventory of tools and materials, ensuring availability for field operations.
- Engaged with clients to understand service needs and provide responsive support during projects.
- Implemented safety protocols for field technicians, reducing the occurrence of workplace accidents and injuries.
- Enhanced team productivity by streamlining work processes and implementing efficient scheduling techniques.
- Championed continuous improvement initiatives within the team, fostering a culture of innovation and collaboration in pursuit of excellence.
- Improved customer satisfaction rates with prompt issue resolution and clear communication of technical information.
- Led a team or normally 8-15 technicians.
Learning Support Specialist
MasTec Advanced Technologies
04.2020 - 04.2022
- Developed individualized learning plans to enhance student engagement and academic performance, normal class sized 6-12.
- Collaborated with educators to implement targeted interventions for diverse learning needs.
- Assessed student progress and adjusted instructional strategies based on data-driven insights.
- Facilitated training sessions on adaptive technologies to improve accessibility in learning environments.
- Boosted student confidence and motivation through continuous encouragement and positive reinforcement.
- Created engaging learning materials aligned with curriculum standards and specific learning objectives.
- Conducted assessments to identify students'' strengths, weaknesses, and learning styles, formulating targeted interventions accordingly.
- Maintained detailed records of student performance, analyzing trends to make informed recommendations for improvement.
- Facilitated small group instruction to address individual learning needs.
Field Technician
MasTec Advanced Technologies
03.2016 - 04.2020
- Installed and configured telecommunications equipment for residential and commercial clients.
- Conducted routine maintenance and troubleshooting on network systems to ensure optimal performance.
- Collaborated with team members to optimize installation processes, improving efficiency and reducing downtime.
- Trained new technicians on safety protocols, equipment handling, and service delivery standards.
- Developed detailed reports on site assessments and project progress for management review.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Addressing normally 7-10 work order per day.
- Also was trained on several special line of businesses reserved for top line technicians.: AT&T Digital LIfe, Associate Alert System, ORBY, Best Buy, Amazon, and Energy Box.
Store Manager
Dollar General
01.2015 - 03.2016
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels to reduce shrinkage.
- Trained and mentored staff on customer service excellence and sales techniques.
- Developed and implemented strategies to enhance store profitability and customer satisfaction.
- Coordinated visual merchandising efforts to create attractive product displays and drive sales.
- Oversaw scheduling of staff, ensuring adequate coverage during peak hours and events.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Wesclin Jr-Sr High School
Trenton, ILSome College (No Degree) - Business Administration
SUNY Morrisville
Norwich, NYSkills
- Field operations
- Electrical systems
- System diagnostics
- Network installation
- Workplace safety
- Professional communication
- Safety management
- Data collection
- Interpersonal and written communication
Timeline
Field Technician Supervisor
MasTec Advanced Technologies
04.2022 - 12.2025
Learning Support Specialist
MasTec Advanced Technologies
04.2020 - 04.2022
Field Technician
MasTec Advanced Technologies
03.2016 - 04.2020
Store Manager
Dollar General
01.2015 - 03.2016
High School Diploma -
Wesclin Jr-Sr High School
Some College (No Degree) - Business Administration
SUNY Morrisville