Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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William Burtram

Summary

Currently pursuing a degree in Health and Exercise Science at Virginia Polytechnic Institute and State University, with a strong aspiration to work in a healthcare environment post-graduation. Proven ability to manage time effectively, balancing academic and work commitments. Over four years of workforce experience, developing valuable skills in customer service, computer proficiency, and staff development. Adept in communication, customer engagement, and efficient time management, with experience as an employee, leader, and trainer.

Overview

4
4
years of professional experience

Work History

Dining Services Associate

Virginia Tech Dining Services
02.2025 - Current
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Delivered quality services while maintaining friendly and welcoming environment.
  • Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
  • Contributed to increased sales by upselling menu items and promoting daily specials.

Guest Services Associate

Lowes Foods
07.2024 - 01.2025
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Utilized POS systems and and other online resources to provide a seamless and hassle free experience for guests.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.

Support Staff Member

University Recreation, Appalachian State University
08.2024 - 12.2024
  • Was the first face for guests, welcoming and assisting them where needed and aiding in all needs pertaining to the gym, facilities, or resources available to them.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.

Certified Trainer

Chick-fil-A
07.2021 - 06.2024
  • Was the first point of contact for new hires; engaging, mentoring, and training new employees in food safety and customer relations, resulting in an informed staff while maximizing productivity.
  • Provided continuous support for new hires through a self-developed plan to evaluate, reassess, and act on the specific needs of individuals. I developed innovative training materials, resulting in higher levels of trainee knowledge and competence.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.

Education

Bachelor of Science - Health And Exercise Science

Virginia Polytechnic Institute & State University
Blacksburg, VA
12-2026

Bachelor of Science - Exercise Science

Appalachian State University
Boone, NC
12-2024

Associate of Arts - Arts

Alamance Community College
Graham, NC
06-2023

Skills

  • Effective Customer Engagement
  • Listening skills
  • Issue resolution
  • Personalized instruction

Affiliations

  • Appalachian Student Ambassadors

Timeline

Dining Services Associate

Virginia Tech Dining Services
02.2025 - Current

Support Staff Member

University Recreation, Appalachian State University
08.2024 - 12.2024

Guest Services Associate

Lowes Foods
07.2024 - 01.2025

Certified Trainer

Chick-fil-A
07.2021 - 06.2024

Bachelor of Science - Health And Exercise Science

Virginia Polytechnic Institute & State University

Bachelor of Science - Exercise Science

Appalachian State University

Associate of Arts - Arts

Alamance Community College

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William Burtram