Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
Compliance Officer
FINANCIAL TRUST GROUP LTD.
01.2010 - 12.2019
Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
FOREIGN CURRENCY TRADER
INTERTRANSFER INC
07.2002 - 12.2009
Monitored research budget allocations and commission payments to achieve improved profitability.
Reduced risk exposure through diligent monitoring of market trends and fluctuations in currency values.
Worked closely with sales teams to ensure optimal customer service levels were maintained during high-pressure periods.
Maintained strict adherence to regulatory guidelines, promoting a culture of compliance within the team.
Branch Manager
UNIVERSAL CAMBIOS INC
10.1991 - 12.2001
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.