WILLIAM CALLAWAY
Austin
Summary
Accomplished Store Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers and employees.
Overview
4
4
years of professional experience
Work History
Store Manager
Starbucks
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Led a SSV Series to help build and maximize on partner leadership skills within their own store.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Starbucks
04.2023 - 11.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Evaluated and coached staff to help improve skills, achieve daily objectives, and attain advancement.
- Applied customer feedback to improve on Customer Connection and support long-term business needs.
Shift Supervisor
Starbucks
06.2022 - 03.2023
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Barista
Starbucks
05.2020 - 06.2022
- Created positive experience for daily customers.
- Worked alongside Manager/SSV to create smooth running shift.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge of company standards.
Education
High School Diploma -
Northern York High School
Dillsburg, PA06.2006
Skills
- Leadership
- Communication/Time Management
- Attention to Detail
- Public Speaking
- Managing Operations and Efficiency
- Team Member Motivation
Timeline
Store Manager
Starbucks
12.2023 - Current
Assistant Store Manager
Starbucks
04.2023 - 11.2023
Shift Supervisor
Starbucks
06.2022 - 03.2023
Barista
Starbucks
05.2020 - 06.2022
High School Diploma -
Northern York High School
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