WILLIAM CALLEN

Job responsibilities included but not limited to:

• Supervise day to day total lounge operations to meet the needs of 700 plus daily customer count into the club.
• Daily Sanitation, checking sanitation logs and meeting all health department regulations on a daily basis.
• Checking all airport required logs for airport safety: Knife logs, delivery logs and following all airport safety regulations logs required..
• Setting Customer Service Expectations.
• Handling customer and employees grievances in a timely manner.
• Motivating crew and setting daily expectations through daily group check-ins.
• Daily ordering supplies, alcohol and all product for customer consumption or purchase.
• Inputting and scanning all invoices into microsoft and balancing all accounts.
• Inventory total department every 4 weeks including alcohol. Also inventorying and balancing alcohol on a weekly basis to insure proper control of inventory.
• Scheduling, payroll, employee training and evaluations.
• Production charts filled out and forecasting done according to analyzing previous trends and sales.
• 5-s standards throughout the department, building ordering pars and great organization skills.
• Maintain all records, reports, audits, and the maintenance of equipment.
• Strong leadership team.
• Insure everything is fresh and appealing and properly merchandised at all times day and night.

Below you will find all the Randall's stores I worked at from 2006 to 2019 and the accomplishments at those location. I was moved every 1 to 2 plus years, by the District Manager and Deli/Food Service Merchandiser for the Austin Division, to struggling stores to help improve sales or where ever they felt I could best be used.

Job Description Include but not limited to:

• Supervise day to day total department operations.
• Daily Sanitation, checking sanitation logs and meeting all health department regulations on a daily basis.
• Setting Customer Service Expectations.
• Handling customer and employees grievances in a timely manner.
• Motivating crew and daily crew check-ins to set expectations.
• Daily ordering supplies and all product for sale.
• Inputting all invoices and balancing all accounts.
• Inventory total department every 4 weeks.
• Scheduling, payroll, employee training and evaluations.
• Production charts filled out and forecasting done according to analyzing previous trends and sales.
• 5-s standards throughout the department, building ordering pars and great organization skills.

Randall's - Cedar Park, Tx. #1896 - 5/2016 to 5/2020

• Increased sales 5% in Deli and 10% Food Service year over year out trending total store being flat.
• For several months running both the Cedar Park Deli and the Leander Deli do to Deli Manager being out for 2 months on maternity leave.

Randall's - Lakeway, Tx. #1779 - 4/2015 to 5/2016

• Sent to this location after major competitor opening directly across the street.
• Total store down 52% after opening after competitor's grand opening.
• After competitor opening Deli down 42% and Food Service down 34%, out trending total store.

Randall's - Austin,Tx. #2483 - 6/2014 to 4/2015

• Increased sales by 30% year over year.
• Increased Deli/Food Service sales over total store sales.
• Key to success was increasing staff during critical hours.
• Increased staff from 2 to 6 employees during lunch hour.

Randall's -Round Rock, Tx. #2636 - 4/2013 to 6/2014

• Increased profitable sales.
• Out-trended total store sales by 15%.

Randall's - Cedar Park, Tx. #1896 - 12/2010 to 4/2013

• Increase in sales year over year over total store with 10% in Deli and 15% in Food-Service.
• Excellence In Service Award for 2011 Austin District.
• Deli/FS Award for exceeding shrink target (Apollo).
• Best Food Service Sales Increase Award for 2012 with an increase of 15.9%, Austin District.

Randall's - Lakeway, Tx. #2477 - 7/2008 to 12/2010

• 2010 Deli/Foodservice Manager of the Year for Austin District.
• Promoted to Certified Deli/Food Service Manager Trainer for Randall's Stores Austin Division.

Randall's - Austin, Tx. #2475 - 1/2006 to 7/2008

• Front-End Supervisor, Managed the front end of the store and closing the store down at the end of the day. Handled any customer issues or any issues in the store.
• Promoted to Deli/Food Service Department Manager.
• 2006 Store Employee of the Year

• Merchandiser/Vendor.
• Online sales and retail store front operations.

• Bartender/Shift Manager

• Flight Attendant/Flight Service Manager