Summary
Overview
Work History
Education
Skills
Timeline
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WILLIAM CANCELLARO

WILLMINGTON,NC

Summary


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Grill Supervisor/Cook Supervisor

J. Michael's Philly Deli
03.2024 - 03.2025
  • Improved team morale through effective leadership strategies such as recognition for hard work and fostering a supportive environment.
  • Introduced seasonal specials featuring grilled items that attracted new customers while retaining existing clientele.
  • Implemented safety protocols for handling hot surfaces and equipment, minimizing accidents and injuries among staff members.
  • Monitored portion sizes at the grill station to reduce food waste and control costs without compromising quality or guest satisfaction.
  • Enhanced customer satisfaction by ensuring timely and high-quality food preparation on the grill.

Restaurant Server

IHOP
09.2023 - 02.2024
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Assistant Store Manager

LIDS
04.2017 - 10.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Education

North Brunswick High School
Wilmington, NC

Skills

  • Strong Sales and Marketing Skills
  • Sales Promotion Skills
  • Strong Customer Service Skills
  • Adaptability in Fast-Paced Settings
  • Meal Preparation Expertise
  • Inventory control
  • Cooking techniques
  • Problem-solving abilities

Timeline

Grill Supervisor/Cook Supervisor

J. Michael's Philly Deli
03.2024 - 03.2025

Restaurant Server

IHOP
09.2023 - 02.2024

Assistant Store Manager

LIDS
04.2017 - 10.2018

North Brunswick High School

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WILLIAM CANCELLARO