Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

William Caramb

Pembroke Pines,FL

Summary

Dedicated professional with a psychology, coaching, and clinical hypnotherapy background committed to personal development and mental health awareness. Passionate about helping individuals unlock their full potential through a holistic approach that integrates science, psychology, and spirituality. I am currently preparing to further my expertise with a master’s in clinical Mental Health Counseling (CMHC) at Barry University. Experienced in leadership, customer service, and healthcare operations, with a strong ability to create meaningful connections and facilitate transformative experiences.

Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Fortune House Hotel
01.2018 - Current
  • Ensure top-tier customer service aligned with gold standards, prioritizing guest satisfaction and fulfilling all requests
  • Oversee logistics, coordinate with booking companies, and manage payment service providers to ensure seamless operations

HEDIS Coordinator

Cano Health Medical Centers
01.2016 - 01.2018
  • Managed compliance with health insurance requirements to maximize patient enrollment (capitation)
  • Coordinated with insurance providers to optimize processes and increase patient retention

Referral Coordinator

Caremax Medical Center
01.2014 - 01.2016
  • Facilitated insurance approvals for patient referrals to specialists, ensuring a smooth transition of care
  • Provided excellent customer service, addressing patient needs to enhance their experience

Education

Master’s - Clinical Mental Health Counseling (CMHC)

Barry University
Miami, FL
08.2025

Bachelor’s - Psychology

Ana G. Mendez University
Miami Lakes, FL
01.2024

High School Diploma -

Westland Hialeah Senior High School
Hialeah, FL
01.2014

Skills

  • Customer Service Excellence
  • Logistics & Operations Management
  • Insurance Coordination & Compliance
  • Team Leadership & Coordination
  • Communication & Interpersonal Skills
  • Problem-solving & Critical Thinking
  • Healthcare Industry Knowledge
  • Multitasking & Time Management
  • Money handling
  • Pre-authorizations
  • Data entry
  • Customer service
  • HIPAA regulations

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Assistant Manager

Fortune House Hotel
01.2018 - Current

HEDIS Coordinator

Cano Health Medical Centers
01.2016 - 01.2018

Referral Coordinator

Caremax Medical Center
01.2014 - 01.2016

Bachelor’s - Psychology

Ana G. Mendez University

High School Diploma -

Westland Hialeah Senior High School

Master’s - Clinical Mental Health Counseling (CMHC)

Barry University
William Caramb